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Error Code: 2813-5911

Nintendo Switch 2, Nintendo Switch, Nintendo Switch Lite, Nintendo Switch - OLED Model

The information in this article can help you when, while trying to add funds or make a purchase in Nintendo eShop, you receive error code 2813-5911 and the message "An error has occurred".

Possible solutions

  • Try using a different credit or debit card.
  • Use a Nintendo eShop card to add funds for eShop purchases.
  • Link a PayPal account to your Nintendo account, and make purchases through PayPal using the payment method you've chosen.
    • This option is currently available to residents of the U.S., Canada, and Mexico who are 18 years and older.

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