Distorted Audio or Loud Static Noise on External Audio Devices Connected to Nintendo Switch

What to do

1. Undock the console.
2. Unplug the wired audio device or disconnect the Bluetooth audio device being used.
3. Press the volume buttons on the console until you can hear the audio through the console speakers.
   • If the setting "Mute when Headphones are Disconnected" is turned on, the sound on the console speakers will be muted until the volume buttons are pressed on the console, or until this setting is manually turned off.
   • There's no sound through console speakers either

     If the issue is occurring through the console speakers, follow our steps on Distorted Audio or Static Noise on Console Speakers instead.

4. Confirm your console has the latest system update.
   • How to check for the latest system update
     1. Select System Settings on the HOME Menu.
     2. Scroll down to the bottom of the System Settings menu and select System.
     3. Select System Update to start the system update process.
        • The system will check to see if an update is available.

     For more information, see How to Perform a System Update on Nintendo Switch 2 or How to Perform a System Update on Nintendo Switch.

5. Restart the console.
   • How to restart a Nintendo Switch console
     1. Press and hold the POWER Button for at least three seconds.
     2. Select Power OptionsOpciones de apagadoOptions d'alimentationOpções de desligar.
     3. Select Restart.
6. If the audio device has its own power, power off the device and then power it back on.
7. Plug the wired audio device back in or reconnect the Bluetooth audio device.
8. Try using a different audio device. There may be an issue with the original audio device being used.