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Unable to Connect to a Saved Bluetooth Audio Device on Nintendo Switch

Nintendo Switch, Nintendo Switch Lite, Nintendo Switch - OLED Model

The information in this article can help when you try to connect a Bluetooth audio device, such as headphones, to your Nintendo Switch system that you have previously paired, but you are unable to successfully connect to the device.

Note: Note: This article can help when you are trying to connect a Bluetooth audio device to your Nintendo Switch system after it has already been paired. If you are trying to pair a Bluetooth audio device for the first time, or after the saved pairing has been removed, follow our steps for Unable to Pair a New Bluetooth Audio Device to Nintendo Switch.

What to do

  1. Update your system to the latest system version.
  2. Restart the console by holding down the POWER Button for three seconds, then select Power OptionsOpciones de apagadoOptions d'alimentationOpções de desligar and Restart.
  3. Power off your Bluetooth audio device and then power it on again. Ensure it is charged and in a find-able state.
    • Follow the instructions for your specific Bluetooth audio device to enable it to be found.
  4. Make sure you are not using local wireless features on the Nintendo Switch system, such as local multiplayer across multiple systems. Bluetooth audio cannot be used at the same time as local wireless.
  5. Make sure no more than two wireless controllers are paired to the system. Up to two wireless controllers can be paired while using a Bluetooth audio device.
  6. Move your Bluetooth audio device closer to your Nintendo Switch system and ensure there is no metal or electronic equipment between the audio device and the system.
  7. Return to the Bluetooth AudioAn image highlighting the Bluetooth Audio settings within the System Settings on Nintendo Switch.Audio a través de BluetoothUna imagen que resalta la configuración de audio Bluetooth dentro de la configuración del sistema Nintendo Switch.Appareils BluetoothUne image mettant en évidence les paramètres audio Bluetooth dans les paramètres de la console sur Nintendo Switch.Áudio BluetoothUma imagem destacando as configurações de áudio Bluetooth na Configuração do console no Nintendo Switch. settings in System Settings and select your device’s name, then select Remove Device. This will remove the device from the system so that you can pair it again.
  8. Select Pair to search for your Bluetooth audio device again. Select your device’s name when it is found.

Situation not resolved

If the issue persists, follow any troubleshooting steps recommended by the device manufacturer.

  1. Did this resolve the issue?

  2. If this information resolved your issue, then you’re all set! For information about Nintendo’s products, be sure to check out Nintendo's website for all the latest news.

    Attempt to pair a different Bluetooth audio device using our pairing steps.

    Were you able to pair a different Bluetooth audio device?

  3. If another Bluetooth audio device pairs successfully, then there may be an issue with the original device. Please continue to use the working device and be sure to check out Nintendo's website for all the latest news.

    If no Bluetooth audio devices can pair successfully, then the Nintendo Switch system will need to be serviced. Please contact us for additional support.

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