Error Code: 2142-0224

What to do

1. Make sure you have installed the latest system update.
   • How to check for the latest system update
     1. Select System Settings on the HOME Menu.
     2. Scroll down to the bottom of the System Settings menu and select System.
     3. Select System Update to start the system update process.
        • The system will check to see if an update is available.

     For more information, see How to Perform a System Update on Nintendo Switch 2 or How to Perform a System Update on Nintendo Switch.

2. Try linking the Nintendo Switch Parental Controls app to your console.
   • How to link Nintendo Switch 2 and the Nintendo Switch Parental Controls app
     1. Download the Nintendo Switch Parental Controls app on your iOS or Android device.
     2. On your smart device, open the Nintendo Switch Parental Controls app and select Start on the title screen.
     3. Review the overview information and select Next.
     4. Decide whether you'd like to send usage data for the app, then select either Send Data or Don't Send.
     5. Tap Sign In / Create Account. The application will launch http://accounts.nintendo.com in the device Internet browser.
     6. Sign in to your existing Nintendo Account or create a new one.
     7. Your Nintendo Account nickname will appear on the screen. Tap Select this account to confirm.
     8. You will be returned to the Nintendo Switch Parental Controls application. Select Next.
     9. A Link Code will appear on the screen of your smart device.
     10. On the Nintendo Switch 2 console, select System Settings from the HOME Menu.
     11. Scroll down to highlight Parental Controls.
     12. Select Set Up Parental Controls , then App Has Been Installed.
     13. Enter the six-digit Link Code from your smart device. Select OK.
     14. Select Link to link the Nintendo Switch 2 to your smart device, then select OK on both the console and your smart device.
     15. Once the link is complete, you can use the Nintendo Switch Parental Controls app to set parental controls restrictions.
     16. To link additional Nintendo Switch 2 or Nintendo Switch consoles to the app, follow our steps for managing multiple consoles in the Nintendo Switch Parental Controls app.

     For more information, see How to Link or Unlink Nintendo Switch 2 and the Nintendo Switch Parental Controls App.

   • How to link Nintendo Switch and the Nintendo Switch Parental Controls app
     1. Download the Nintendo Switch Parental Controls app on your iOS or Android device.
     2. On your smart device, launch the Nintendo Switch Parental Controls app and select Start on the title screen.
     3. Toggle whether you'd like to send diagnostic data for the app, then select OK.
     4. Tap Sign In / Create Account. The application will launch http://accounts.nintendo.com in the device Internet browser.
     5. Sign in to your existing Nintendo Account or create a new one.
     6. Your Nintendo Account nickname will appear on the screen. Select Use this account to confirm.
     7. You will be returned to the Nintendo Switch Parental Controls application. Select Next.
     8. A Registration Code will appear on the screen of your smart device.
     9. On the Nintendo Switch console, select System Settings from the HOME Menu.
     10. Scroll down to highlight Parental Controls.
     11. Select Parental Controls Settings , then I have the app installed. What's next?.
     12. Enter the six-digit Registration Code from your smart device. Select OK.
     13. Select Register to link the Nintendo Switch to your smart device.
     14. Once the link is complete, you can use the Nintendo Switch Parental Controls app to set parental controls restrictions.
     15. To link additional Nintendo Switch consoles to the app, follow our steps for managing multiple consoles in the Nintendo Switch Parental Controls app.

     For more information, see How to Link or Unlink Nintendo Switch and the Nintendo Switch Parental Controls App.

3. Try again at a later time.