Nintendo 3DS Family System Will Not Power Off
The information in this article can help you when, after pressing the Power Button, the system will not power off.
Important: If the system is a Nintendo 2DS, ensure that the Sleep Mode switch is pushed all the way to the left. You should not see any orange color (this is displayed when the switch is turned on). If Sleep Mode was turned on, press the POWER Button to see if the issue is resolved.
What to do
- Press and hold the Power Button down for 10 seconds.
- If the system is still on, press and hold the Power Button down for three seconds.
- Release the Power Button and wait three seconds.
- Hold the Power Button down for another three seconds.
- If the power still does not turn off, try removing the battery, then putting it back in.
Situation not resolved
If the system will still not power off, it will need to be sent in for service.
The following systems are available for service from Nintendo:
- New Nintendo 2DS XL - Serial numbers begin with "NW"
For your convenience, Nintendo provides a quick and easy-to-use online service request process.
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My Nintendo 3DS Family System isn't listed as available for service
Nintendo no longer services the following systems:
- Original Nintendo 3DS - Serial numbers begin with “CW” or “CB”
- Original Nintendo 3DS XL - Serial numbers begin with “SW” or “SB”
- New Nintendo 3DS - Serial numbers begin with “YW”
- New Nintendo 3DS XL - Serial numbers begin with “QW” or "QB"
- Nintendo 2DS - Serial numbers begin with "AW" or "AB"
If you want to try replacing the non-working system, see our information on Where Can I Find Refurbished, Older, & Used Nintendo Products?
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Where is the serial number on Nintendo 3DS Family Systems?
The location of the serial number will differ depending on the system:
- Nintendo 3DS, Nintendo 3DS XL, Nintendo 2DS: The serial number will be visible on a white sticker with a bar code under the battery.
- New Nintendo 3DS XL: The serial number isn't visible under the battery. The serial number is found on a white sticker with a bar code under the back cover plate.
- New Nintendo 3DS: The serial number isn't visible under the battery. The serial number is found on a white sticker with a bar code under the front cover plate.
- New Nintendo 2DS XL: The serial number is found on a white sticker with a bar code inside the game card slot.
