Error Message: "The Page Cannot Be Displayed"

Possible solutions

• Check that your console has the latest system update.
  • How to update to the latest system version
    1. Select System Settings on the HOME Menu.
       
    2. Scroll down to the bottom of the System Settings menu and select System.
    3. Select System Update.
       
       • If an update is available, it will begin to download.

    For more info, see either How to Perform a System Update on Nintendo Switch 2 or How to Perform a System Update on Nintendo Switch.

• Press the HOME Button on your controller to return to the HOME Menu, and then try to access the Nintendo eShop again.
  • Cannot return to the HOME Menu

    Restart the console and then try to access the Nintendo eShop again.

• Reset the cache saved for the affected account. This will delete passwords, cookies, history, and other web-related data saved on the console.
  • How to reset cache on Nintendo Switch 2
    1. Select System Settings from the HOME Menu.
    2. Scroll down and select System.
    3. On the right, select Data-Clear Options.
    4. Select Clear Cache.
    5. Select Clear Data to confirm.
  • How to reset the cache on Nintendo Switch
    1. Select System Settings from the HOME Menu.
    2. Scroll down and select System.
    3. Scroll down again, and select Formatting Options.
    4. Select Reset Cache.
    5. Select the user that is attempting to open the Nintendo eShop, and then select Reset to confirm.

    For more information, please see How to Reset Cache on Nintendo Switch.

• Power off the console and remove any microSD or microSD Express card inserted into the console. Then power the console back on and access the Nintendo eShop again. Afterwards, power the console off and re-insert the card, whether the issue is resolved or not.
• Complete a connection test and check for any errors. If an error code is received, attempt troubleshooting related to that error code.
  • How to test your Internet connection
    1. Select the System Settings icon from the HOME Menu.
    2. Scroll down through the System Settings menu and select Internet.
    3. Select Test Connection. The test will begin immediately. A message will appear stating if the test was successful with the results listed below.
       • Connection Name

         The name you have given the Internet connection, within the connection settings. If you have not named the connection, it will be displayed.

       • SSID

         The SSID of the wireless network you are connecting to.

       • Internet Connection

         The result of an Internet connectivity test. If Success is displayed, it indicates the console was able to connect with Nintendo's services.

       • Global IP Address

         The global IP address of the network you are using.

       • NAT Type

         The results of a NAT test for the network you are connecting to. This will range from A (best for peer-to-peer communication) to F (unable to complete peer-to-peer communication).

       • Download Speed

         The speed at which data was sent to you over the network you are connecting to.

       • Upload Speed

         The speed at which data was sent from you over the network you are connecting to.

    For more information, see How to Use the Internet Connection Test.