Circle Pad Is Not Responding or Has Stopped Working
Nintendo 3DS
The information in this article can help you when:
- The Circle Pad isn't responding at all.
- The Circle Pad is responding incorrectly.
What to do
- Recalibrate the Circle Pad.
- If this only occurs whle playing a specific game, check the software manual for controller configurations or settings that may be affecting the button's use.
- If a screen protector is being used, remove it and see if the issue persists.
- Check around the edges of the bottom screen for any dust or debris that may be caught under the edge of the screen. If any dust or debris is found, clean the edges of the screen.
Situation not resolved
If the Circle Pad is still not responding correctly, the system will need to be serviced.
The following systems are available for service from Nintendo:
- New Nintendo 2DS XL - Serial numbers begin with "NW"
For your convenience, Nintendo provides a quick and easy-to-use online service request process.
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My Nintendo 3DS Family System isn't listed as available for service
Nintendo no longer services the following systems:
- Original Nintendo 3DS - Serial numbers begin with “CW” or “CB”
- Original Nintendo 3DS XL - Serial numbers begin with “SW” or “SB”
- New Nintendo 3DS - Serial numbers begin with “YW”
- New Nintendo 3DS XL - Serial numbers begin with “QW” or "QB"
- Nintendo 2DS - Serial numbers begin with "AW" or "AB"
If you want to try replacing the non-working system, see our information on Where Can I Find Refurbished, Older, & Used Nintendo Products?
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Where is the serial number on Nintendo 3DS Family Systems?
The location of the serial number will differ depending on the system:
- Nintendo 3DS, Nintendo 3DS XL, Nintendo 2DS: The serial number will be visible on a white sticker with a bar code under the battery.
- New Nintendo 3DS XL: The serial number isn't visible under the battery. The serial number is found on a white sticker with a bar code under the back cover plate.
- New Nintendo 3DS: The serial number isn't visible under the battery. The serial number is found on a white sticker with a bar code under the front cover plate.
- New Nintendo 2DS XL: The serial number is found on a white sticker with a bar code inside the game card slot.
