Buttons or Switches Are Not Responding or Respond Incorrectly
Nintendo 3DS
The information in this article can help you when:
- A button (or combination of buttons/switches) isn't working as it should.
- Game characters aren't responding correctly, or responding at all.
- Game characters seem to move unexpectedly or on their own.
What to do
- If this only occurs with a specific game or application, check the game or application manual for controller configurations or settings that may be affecting the button's use.
- Clean the buttons.
- If you are using a screen protector on the touch pad and multiple buttons are not responding, remove the screen protector.
- Clean around the Touch Screen to ensure it is free of any debris or smudges. If the touch screen is registering as being pressed, then it may cause the buttons to act unresponsive. This step can be skipped if the issue is with a switch or slider.
- Recalibrate the touch screen.
- Recalibrate the circle pad.
- Press and hold the POWER Button down until the system powers off. Power the system on and see if the issue persists.
Situation not resolved
If the issue persists, the system will need to be serviced.
The following systems are available for service from Nintendo:
- New Nintendo 2DS XL - Serial numbers begin with "NW"
For your convenience, Nintendo provides a quick and easy-to-use online service request process.
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My Nintendo 3DS Family System isn't listed as available for service
Nintendo no longer services the following systems:
- Original Nintendo 3DS - Serial numbers begin with “CW” or “CB”
- Original Nintendo 3DS XL - Serial numbers begin with “SW” or “SB”
- New Nintendo 3DS - Serial numbers begin with “YW”
- New Nintendo 3DS XL - Serial numbers begin with “QW” or "QB"
- Nintendo 2DS - Serial numbers begin with "AW" or "AB"
If you want to try replacing the non-working system, see our information on Where Can I Find Refurbished, Older, & Used Nintendo Products?
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Where is the serial number on Nintendo 3DS Family Systems?
The location of the serial number will differ depending on the system:
- Nintendo 3DS, Nintendo 3DS XL, Nintendo 2DS: The serial number will be visible on a white sticker with a bar code under the battery.
- New Nintendo 3DS XL: The serial number isn't visible under the battery. The serial number is found on a white sticker with a bar code under the back cover plate.
- New Nintendo 3DS: The serial number isn't visible under the battery. The serial number is found on a white sticker with a bar code under the front cover plate.
- New Nintendo 2DS XL: The serial number is found on a white sticker with a bar code inside the game card slot.
