Dust or Debris under the Nintendo 3DS Screen
The information in this article can help you when dirt or other material is trapped under the screen.
Information
Despite the standards Nintendo sets to minimize these imperfections, this can be caused by a tiny particle of dust or glass getting caught between the protective cover and the display screen during the manufacturing process.
This issue will not get any worse over time and does not require a service request.
What to do
Use the system for a few weeks to determine whether this spot interferes with the enjoyment of game play.
Situation not resolved
If, after using the system for awhile, the debris is too distracting, the system does carry a one-year warranty.
We are happy to inspect and, if necessary, fix the system at no charge within the warranty period.
The following systems are available for service from Nintendo:
- New Nintendo 2DS XL - Serial numbers begin with "NW"
For your convenience, Nintendo provides a quick and easy-to-use online service request process.
-
My Nintendo 3DS Family System isn't listed as available for service
Nintendo no longer services the following systems:
- Original Nintendo 3DS - Serial numbers begin with “CW” or “CB”
- Original Nintendo 3DS XL - Serial numbers begin with “SW” or “SB”
- New Nintendo 3DS - Serial numbers begin with “YW”
- New Nintendo 3DS XL - Serial numbers begin with “QW” or "QB"
- Nintendo 2DS - Serial numbers begin with "AW" or "AB"
If you want to try replacing the non-working system, see our information on Where Can I Find Refurbished, Older, & Used Nintendo Products?
-
Where is the serial number on Nintendo 3DS Family Systems?
The location of the serial number will differ depending on the system:
- Nintendo 3DS, Nintendo 3DS XL, Nintendo 2DS: The serial number will be visible on a white sticker with a bar code under the battery.
- New Nintendo 3DS XL: The serial number isn't visible under the battery. The serial number is found on a white sticker with a bar code under the back cover plate.
- New Nintendo 3DS: The serial number isn't visible under the battery. The serial number is found on a white sticker with a bar code under the front cover plate.
- New Nintendo 2DS XL: The serial number is found on a white sticker with a bar code inside the game card slot.
