Error Code: 2002-2552

What to do

1. Restart the console.
   • How to restart a Nintendo Switch 2 console
     1. Press and hold the POWER Button for at least three seconds.
     2. Select Power OptionsOpciones de apagadoOptions d'alimentationOpções de desligar.
     3. Select Restart.
   • How to restart a Nintendo Switch console
     1. Press and hold the POWER Button for at least three seconds.
     2. Select Power OptionsOpciones de apagadoOptions d'alimentationOpções de desligar.
     3. Select Restart.
2. Confirm that your console has the latest system update.
   • How to check for the latest system update
     1. Select System Settings on the HOME Menu.
     2. Scroll down to the bottom of the System Settings menu and select System.
     3. Select System Update to start the system update process.
        • The system will check to see if an update is available.

     For more information, see How to Perform a System Update on Nintendo Switch 2 or How to Perform a System Update on Nintendo Switch.

3. Remove and reinsert the game card from the console.
   • How to remove a game card from a Nintendo Switch 2 console
     Important: Remove a game card only while on the HOME Menu, or when the console is powered off. If you have suspended a software title, make sure you have closed it before removing its game card.

     1. Open the game card slot cover located on the top right side of your Nintendo Switch 2 console.
     2. Gently push down on the inserted game card until the card clicks.
     3. Release the game card and it will partially eject.
     4. Slide the game card out of the game card slot and close the cover.

     For more information, please see How to Insert/Remove Game Cards on Nintendo Switch 2

   • How to insert a game card into a Nintendo Switch 2 console
     1. Open the game card slot cover located on the top right side of your Nintendo Switch 2 console.
     2. Hold the game card so that the label of the game card faces in the same direction as the Nintendo Switch 2 screen.
     3. Slide the game card into the game card slot until it clicks into place. If the game card seems difficult to insert, remove it and verify that it is facing in the correct direction.
     4. Once inserted, the software icon of the inserted game card will be displayed on the HOME Menu.

     For more information, including about the different types of game cards that are supported with Nintendo Switch 2, please see How to Insert/Remove Game Cards on Nintendo Switch 2

   • How to remove a game card from Nintendo Switch

     Important: Remove a game card only while on the HOME Menu, or when the system is powered off. If you have suspended a software title, make sure you have closed it before removing its game card.

     1. Open the game card slot cover located on the top right side of your Nintendo Switch console.
     2. Gently push down on the inserted game card until the card clicks.
     3. Release the game card and it will partially eject.
     4. Slide the game card out of the game card slot and close the cover.

     For more information, see How to Insert/Remove Game Cards.

   • How to insert a game card into a Nintendo Switch console
     1. Open the game card slot cover located on the top right side of your console.
     2. Hold the game card so that the label of the game card faces in the same direction as the Nintendo Switch screen.

        Important

        • Game cards for Nintendo Switch 2 exclusive software are not compatible with Nintendo Switch.
        • Game cards for the Nintendo Switch 2 Edition of Nintendo Switch software can be inserted and played on Nintendo Switch. Only the Nintendo Switch version of the software will be played with none of the enhancements in the Nintendo Switch 2 Edition.
     3. Slide the game card into the game card slot until it clicks into place. If the game card seems difficult to insert, remove it and verify that it is facing in the correct direction.
     4. Once inserted, the software icon of the inserted game card will be displayed on the HOME Menu .

     For more information, see How to Insert/Remove Game Cards.

4. Check for any available software updates for the problematic game.
   • How to update software on Nintendo Switch 2
     1. Ensure the console is connected to the Internet.
     2. From the HOME Menu, select (but do not start) the icon for the software you wish to update.
     3. Press the + Button or – Button on your controller, then select Software Update followed by Via the Internet.

     For more details, see How to Update Software on Nintendo Switch 2.

   • How to update software on Nintendo Switch
     1. Check that the Nintendo Switch console is connected to the Internet.
     2. From the HOME Menu, select the icon for the software you wish to update without starting the game or application.
     3. Press the + Button or the - Button on your controller.
     4. Select Software Update followed by Via the InternetInternetVia InternetInternet.

     For more details, see How to Update Software on Nintendo Switch.

5. Test another game card with the console.