Unable to Redeem a Nintendo Switch Game Voucher

What to do

1. Close the Nintendo eShop or, if you are trying to redeem the voucher on Nintendo.com, sign out of your Nintendo Account and sign back in using the Nintendo Account that purchased the set of vouchers, then try to redeem the voucher again.
   • Vouchers can only be redeemed by the same Nintendo Account that purchased them.
2. Verify that your Nintendo Switch Game Voucher hasn't already expired or been used. Vouchers expire one year after their date of purchase
   • How to check voucher status online

     Visit https://ec.nintendo.com/my/membership. Available vouchers, along with their expiration date, will appear below your Nintendo Switch Online membership information.

   • How to check voucher status on Nintendo Switch 2
     1. Launch the Nintendo eShop from the HOME Menu using the Nintendo Account that purchased the vouchers.
     2. Select your User icon in the top-right corner.
     3. Scroll down. Each individual voucher will be listed along with its expiry date.
   • How to check voucher status on Nintendo Switch
     1. Launch the Nintendo eShop from the HOME Menu using the Nintendo Account that purchased the vouchers.
     2. Select your User icon in the top-right corner.
     3. Select Nintendo Switch Online in the left menu.
     4. Scroll down to the Nintendo Switch Game Voucher section. Each individual voucher will be listed along with its expiry date.
3. Verify your Nintendo Switch Online membership status.
   • Nintendo Switch Game Vouchers can only be redeemed on a Nintendo Account with an active Nintendo Switch Online membership that is not a free trial.
4. Make sure your Nintendo Account country settings match the region you used when the vouchers were purchased.
   • Vouchers can only be redeemed in the same region where they were purchased.
5. Check the list of games available to purchase with a voucher to confirm that the title you wish to purchase is eligible.
   • Even if a listed title will be eligible in the future, you will not be able to redeem a voucher for it until the title is available for pre-purchase. Please try again after the title is available for pre-purchase.
6. Review your purchase history and confirm that the game has not already been purchased with your Nintendo Account.
   • If you have already purchased a title, it can be redownloaded at no cost.