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Message: "A system error has occurred" When Using or Creating a Nintendo Account

Nintendo Switch 2, Nintendo Switch, Nintendo Switch Lite, Nintendo Switch - OLED Model

The information in this article can help when you are unable to reset your password, log in, add family group members, or create a Nintendo Account on the Nintendo Account website, and a message is displayed, "A System Error Has Occurred."

Possible solutions

  • This may occur if you are located in Canada and trying to create a child account in your family group, but never selected a specific region for your Nintendo Account. Update your profile information to include your region, then try creating the child account again.
    • How to select a region for your Nintendo Account
      1. Return to the main page of the Nintendo Account website.
      2. Select User Information.
      3. Select Edit User Information.
        • If you are using a desktop PC, in the "ProfilePerfilProfilPerfil" section select EditEditarModifierEditar.
      4. In the "Region" dropdown, select Quebec or Not Quebec based on where you live.
      5. Select Save Changes.
  • It's possible that Nintendo Account services through the Nintendo Account website are currently not working. Review Nintendo's Current Network Status for the most up-to-date maintenance and server status information, and try again later.

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