Unable to Access DLC (Super Smash Bros. Ultimate)

1. Remove the game card.
   • How to remove a game card from a Nintendo Switch 2 console
     Important: Remove a game card only while on the HOME Menu, or when the console is powered off. If you have suspended a software title, make sure you have closed it before removing its game card.

     1. Open the game card slot cover located on the top right side of your Nintendo Switch 2 console.
     2. Gently push down on the inserted game card until the card clicks.
     3. Release the game card and it will partially eject.
     4. Slide the game card out of the game card slot and close the cover.

     For more information, please see How to Insert/Remove Game Cards on Nintendo Switch 2

   • How to remove a game card from Nintendo Switch

     Important: Remove a game card only while on the HOME Menu, or when the system is powered off. If you have suspended a software title, make sure you have closed it before removing its game card.

     1. Open the game card slot cover located on the top right side of your Nintendo Switch console.
     2. Gently push down on the inserted game card until the card clicks.
     3. Release the game card and it will partially eject.
     4. Slide the game card out of the game card slot and close the cover.

     For more information, see How to Insert/Remove Game Cards.

2. Delete the software data (not the save data) from the software menu options.
   • How to delete downloadable software on Nintendo Switch 2
     1. From the HOME Menu, select System Settings.
     2. Scroll down the options on the left and select Data Management.
     3. On the right-hand side select Manage Software, then select the software you would like to delete.
     4. Select Delete Software. The software and icon will be deleted from the HOME Menu. It can be redownloaded using the Nintendo Account that purchased it.

     For more information, please see How to Manage or Delete Downloadable Software on Nintendo Switch 2.

   • How to delete downloadable software on Nintendo Switch
     1. From the HOME Menu, select System Settings.
        
     2. Scroll down the options on the left and select Data Management.
     3. On the right-hand side select Manage Software, then select the software you would like to delete.
     4. Select Delete Software. The software and icon will be deleted from the HOME Menu. It can be redownloaded using the Nintendo Account that purchased it.

     For more information, see How to Manage or Delete Downloadable Software.

3. Reinsert the game card.
   • How to insert a game card into a Nintendo Switch 2 console
     1. Open the game card slot cover located on the top right side of your Nintendo Switch 2 console.
     2. Hold the game card so that the label of the game card faces in the same direction as the Nintendo Switch 2 screen.
     3. Slide the game card into the game card slot until it clicks into place. If the game card seems difficult to insert, remove it and verify that it is facing in the correct direction.
     4. Once inserted, the software icon of the inserted game card will be displayed on the HOME Menu.

     For more information, including about the different types of game cards that are supported with Nintendo Switch 2, please see How to Insert/Remove Game Cards on Nintendo Switch 2

   • How to insert a game card into a Nintendo Switch console
     1. Open the game card slot cover located on the top right side of your console.
     2. Hold the game card so that the label of the game card faces in the same direction as the Nintendo Switch screen.

        Important

        • Game cards for Nintendo Switch 2 exclusive software are not compatible with Nintendo Switch.
        • Game cards for the Nintendo Switch 2 Edition of Nintendo Switch software can be inserted and played on Nintendo Switch. Only the Nintendo Switch version of the software will be played with none of the enhancements in the Nintendo Switch 2 Edition.
     3. Slide the game card into the game card slot until it clicks into place. If the game card seems difficult to insert, remove it and verify that it is facing in the correct direction.
     4. Once inserted, the software icon of the inserted game card will be displayed on the HOME Menu .

     For more information, see How to Insert/Remove Game Cards.

4. Download any available software updates for the game.
   • How to update game software
     1. Ensure the console is connected to the Internet.
     2. From the HOME Menu, select (but do not start) the icon for the software you wish to update.
     3. Press the + Button or – Button on your controller, then select Software Update followed by Via the Internet.

     For more details, see How to Update Software on Nintendo Switch 2 or How to Update Software on Nintendo Switch.

5. Redownload the DLC.
   • How to redownload software or DLC without loading the virtual game card
     1. Enable the "Online License" setting for your Nintendo Account:
        1. Select your user icon from the HOME Menu.
        2. Scroll down and select Online License SettingsAjustes de las licencias en líneaParamètres des licences en ligneConfigurações de licenças online.
        3. Update the " Use Online License Utilizar licencias en líneaUtiliser les licenses en ligne Usar licença online " setting to On Sí Oui Sim .
     2. Select Virtual Game Cards Tarjetas de juego virtuales Cartes de jeu virtuelles Cartões de jogo virtuais from the HOME Menu.
     3. Select the user that purchased the game or DLC.
     4. If you have enabled user verification, you may be prompted to confirm your identity by re-entering your password or entering a PIN.
     5. Select the game or DLC you want to redownload from the list of your virtual game cards.
     6. Select Options Opciones Options Opções .
     7. Select Download Data Descargar datos Télécharger les données Baixar dados .
     8. The game or DLC will begin downloading automatically. You can check the download status on the HOME Menu.

     For more information, including how to download software and DLC that is not a virtual game card, please read How to Redownload Nintendo Switch 2 or Nintendo Switch Digital Content

6. Start the Super Smash Bros. Ultimate game and check whether the DLC is available to use.

1. Delete the software data (not the save data) from the software menu options.
   • How to delete downloadable software on Nintendo Switch 2
     1. From the HOME Menu, select System Settings.
     2. Scroll down the options on the left and select Data Management.
     3. On the right-hand side select Manage Software, then select the software you would like to delete.
     4. Select Delete Software. The software and icon will be deleted from the HOME Menu. It can be redownloaded using the Nintendo Account that purchased it.

     For more information, please see How to Manage or Delete Downloadable Software on Nintendo Switch 2.

   • How to delete downloadable software on Nintendo Switch
     1. From the HOME Menu, select System Settings.
        
     2. Scroll down the options on the left and select Data Management.
     3. On the right-hand side select Manage Software, then select the software you would like to delete.
     4. Select Delete Software. The software and icon will be deleted from the HOME Menu. It can be redownloaded using the Nintendo Account that purchased it.

     For more information, see How to Manage or Delete Downloadable Software.

2. Redownload the software and DLC.
   • How to redownload software or DLC without loading the virtual game card
     1. Enable the "Online License" setting for your Nintendo Account:
        1. Select your user icon from the HOME Menu.
        2. Scroll down and select Online License SettingsAjustes de las licencias en líneaParamètres des licences en ligneConfigurações de licenças online.
        3. Update the " Use Online License Utilizar licencias en líneaUtiliser les licenses en ligne Usar licença online " setting to On Sí Oui Sim .
     2. Select Virtual Game Cards Tarjetas de juego virtuales Cartes de jeu virtuelles Cartões de jogo virtuais from the HOME Menu.
     3. Select the user that purchased the game or DLC.
     4. If you have enabled user verification, you may be prompted to confirm your identity by re-entering your password or entering a PIN.
     5. Select the game or DLC you want to redownload from the list of your virtual game cards.
     6. Select Options Opciones Options Opções .
     7. Select Download Data Descargar datos Télécharger les données Baixar dados .
     8. The game or DLC will begin downloading automatically. You can check the download status on the HOME Menu.

     For more information, including how to download software and DLC that is not a virtual game card, please read How to Redownload Nintendo Switch 2 or Nintendo Switch Digital Content

3. Start the Super Smash Bros. Ultimate game and check whether the DLC is available to use.

If this information resolved your issue, then you’re all set! For information about Nintendo’s products, be sure to check out Nintendo's website for all the latest news.

If the issue persists, please contact us for additional support.

If this information resolved your issue, then you’re all set! For information about Nintendo’s products, be sure to check out Nintendo's website for all the latest news.

If the issue persists, please contact us for additional support.