Power Issues, Including Damaged Systems and Accessories (Second System Unavailable)

What to do

If there is not a second AC adapter or system available for testing purposes, it will be difficult to determine whether the problem is with the system or the adapter.

The system, AC adapter, and charging cradle, if it is being used, will need to come in for service.

The following systems are available for service from Nintendo:

• New Nintendo 2DS XL - Serial numbers begin with "NW"

For your convenience, Nintendo provides a quick and easy-to-use online service request process.

• My Nintendo 3DS Family System isn't listed as available for service

  Nintendo no longer services the following systems:

  • Original Nintendo 3DS - Serial numbers begin with “CW” or “CB”
  • Original Nintendo 3DS XL - Serial numbers begin with “SW” or “SB”
  • New Nintendo 3DS - Serial numbers begin with “YW”
  • New Nintendo 3DS XL - Serial numbers begin with “QW” or "QB"
  • Nintendo 2DS - Serial numbers begin with "AW" or "AB"

  If you want to try replacing the non-working system, see our information on Where Can I Find Refurbished, Older, & Used Nintendo Products?

• Where is the serial number on Nintendo 3DS Family Systems?

  The location of the serial number will differ depending on the system:

  • Nintendo 3DS, Nintendo 3DS XL, Nintendo 2DS: The serial number will be visible on a white sticker with a bar code under the battery.
  • New Nintendo 3DS XL: The serial number isn't visible under the battery. The serial number is found on a white sticker with a bar code under the back cover plate.
  • New Nintendo 3DS: The serial number isn't visible under the battery. The serial number is found on a white sticker with a bar code under the front cover plate.
  • New Nintendo 2DS XL: The serial number is found on a white sticker with a bar code inside the game card slot.