Download Code Is Lost or Missing - Retailer Code Receipt Lost or Missing

Possible solutions

You will need your receipt to verify and redeem your code. The download code is a 16-digit code that is printed on the receipt you received from the retailer. If you have already tried to locate your receipt and are unable to find it, try the following:

• Check to see if the download code has already been redeemed
  • Software download code

    Review your purchase history to check if the download code was already redeemed to your Nintendo Account. If it was, you can redownload the game without re-entering the code.

    • How to redownload a game or DLC

      To redownload a digital game or DLC, load the virtual game card:

      1. Select Virtual Game Cards Tarjetas de juego virtuales Cartes de jeu virtuelles Cartões de jogo virtuais from the HOME Menu.
      2. Select your user.
      3. If prompted, enter your user verification PIN or enter your Nintendo Account password.
      4. Select the item you want to redownload from the list of your virtual game cards.
      5. Select Load on This System Cargar en esta consola Charger sur cette console Carregar neste console .
      6. The game (and any DLC for that game you have purchased) will begin downloading. You can check the download status on the HOME Menu.

      For more details, including how to redownload games that are not virtual game cards, read How to Redownload Nintendo Switch 2 or Nintendo Switch Digital Content.

  • Nintendo Switch Online membership code

    Review your Nintendo Switch Online status to see if the code was already redeemed with your Nintendo Account.

• Check for a digital copy of the code

  If you provided an email address to the retailer when you bought the code, or if you bought the code through an online retailer, check your email inbox. The retailer may have sent you an email with a copy of your download code.

• Contact the retailer

  Check with the retailer where you purchased the download code to see if they have a record of your purchase. They may be able to provide you with a new copy of the receipt.

  • Depending on the retailer, they may be able to locate your purchase using your credit card, your retailer account history, or a loyalty program membership.