Connectivity Issues Between Poké Ball Plus and Nintendo Switch 2 or Nintendo Switch

Nintendo Switch 2, Nintendo Switch, Nintendo Switch Lite, Nintendo Switch - OLED Model

Follow these steps when:

You're unable to pair Poké Ball Plus to your Nintendo Switch 2 or Nintendo Switch.
The connection between Poké Ball Plus and your console is not working or is unstable.

What to do

Ensure your console has the latest system update. If the console is already up to date, restart it.
- How to check for the latest system update
  1. Select System Settings on the HOME Menu.
  2. Scroll down to the bottom of the System Settings menu and select System.
  3. Select System Update to start the system update process.
    - The system will check to see if an update is available.
  For more information, see How to Perform a System Update on Nintendo Switch 2 or How to Perform a System Update on Nintendo Switch.
- How to restart a Nintendo Switch 2 console
  1. Press and hold the POWER Button for at least three seconds.
  2. Select Power OptionsOpciones de apagadoOptions d'alimentationOpções de desligar.
  3. Select Restart.
- How to restart a Nintendo Switch console
  1. Press and hold the POWER Button for at least three seconds.
  2. Select Power OptionsOpciones de apagadoOptions d'alimentationOpções de desligar.
  3. Select Restart.
Check for any software updates for your copy of Pokémon: Let’s Go, Pikachu!, Pokémon: Let’s Go, Eevee!, Pokémon Sword, or Pokémon Shield. If there are no available updates, close and reopen the software from the HOME Menu.
- How to update software on Nintendo Switch 2
  1. Ensure the console is connected to the Internet.
  2. From the HOME Menu, select (but do not start) the icon for the software you wish to update.
  3. Press the + Button or – Button on your controller, then select Software Update followed by Via the Internet.
  For more details, see How to Update Software on Nintendo Switch 2.
- How to update software on Nintendo Switch
  1. Check that the Nintendo Switch console is connected to the Internet.
  2. From the HOME Menu, select the icon for the software you wish to update without starting the game or application.
  3. Press the + Button or the - Button on your controller.
  4. Select Software Update followed by Via the InternetInternetVia InternetInternet.
  For more details, see How to Update Software on Nintendo Switch.
Verify that the Poké Ball Plus has sufficient battery charge.
- If the battery charge is low, allow the Poké Ball Plus to charge before attempting to pair it to the console.
Ensure you are attempting to pair the Poké Ball Plus to the console within a supported game, not within the Controllers menu.

Were you able to pair the Poké Ball Plus to the console? Yes No
Continue using the Poké Ball Plus as usual and monitor the situation.
If the issue persists, try the following:
- Reset the Poké Ball Plus, then attempt to pair it to your console.
- Delete all pairing information with the console, then attempt to pair it again to Poké Ball Plus.
Were you able to pair the Poké Ball Plus to the console? Yes No
Continue using the Poké Ball Plus as usual and monitor the situation.
Check if other wireless controllers can be used with your console:
- For Nintendo Switch 2, attach the Joy-Con 2 to the Nintendo Switch 2 console, then detach them and check if they work wirelessly.
  - How to attach Joy-Con 2 to Nintendo Switch 2
    
    Position the console so it's upright and facing you.
    
    Bring the right Joy-Con 2 (controller with + Button) to the right side of the console.
    
    Align the bottom of the controller close to the console, then bring the top close to the console. You will hear a click when it is securely attached.
    
    Keep the area between the Joy-Con 2 and the console clear of any foreign objects.
    
    Repeat steps 2 and 3 with the left Joy-Con 2 (controller with - Button).
    
    The attached Joy-Con 2 controllers are ready to be used. They will also be paired wirelessly to the console and can be detached to use wirelessly.
    
    For more information, see How to Attach/Detach the Joy-Con 2 Controllers from Nintendo Switch 2.
  - How to detach Joy-Con 2 controllers from a Nintendo Switch 2
    
    Important: After detaching the Joy-Con 2 controllers from the console, be sure to attach the Joy-Con 2 straps before starting a game or software.
    
    Press the release button on the back of the Joy-Con 2.
    
    While holding the release button down, pull the controller away from the console to detach it.
    
    The Joy-Con 2 registration information is not deleted when the controllers are detached. You can now use them as wireless controllers.
- For Nintendo Switch, attach the Joy-Con to the Nintendo Switch console, then detach them and check if they work wirelessly.
  - How to attach Joy-Con controllers to a Nintendo Switch console
    
    Align the – Button on the left Joy-Con with the top left corner of console, and align the + Button on the right Joy-Con with the top right corner of the console.
    
    Use the rails on the sides of the console to slide the Joy-Con from top to bottom, until you hear a click.
    
    For more information, read How to Attach/Detach the Joy-Con Controllers from Nintendo Switch.
  - How to detach Joy-Con controllers from a Nintendo Switch console
    
    Press the release button at the back of the Joy-Con while sliding the Joy-Con from bottom to top.
    
    For more information, read How to Attach/Detach the Joy-Con Controllers from Nintendo Switch.
Are controllers working wirelessly with your Nintendo Switch 2 or Nintendo Switch console? Yes No
If other controllers work wirelessly with your console, but Poké Ball Plus is unable to pair with it, the Poké Ball Plus controller will need to be sent in for service.

If other controllers cannot seem to connect wirelessly to the console, you may also find our information on Joy-Con 2 Repeatedly Connects/Disconnects From the Console or Joy-Con Repeatedly Connects/Disconnects From the Console helpful.

Connectivity Issues Between Poké Ball Plus and Nintendo Switch 2 or Nintendo Switch

What to do

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