Power Issues, Including Damaged Systems and Accessories (Orange Charge LED)
Nintendo 3DS
What to do
- An orange light indicates that the system is charging. This does not mean that the system will turn on immediately. It may take up to fifteen minutes of charging before the system turns on.
- It takes 3 ½ hours to fully charge the system (the time will increase if the system is being used while it is charging).
- Once charged, the system will remain charged for 3-5 hours if playing Nintendo 3DS software, or 5-8 hours if playing Nintendo DS software (battery duration differs depending on the brightness setting of the screen).
Situation not resolved
If the system will still not charge, or will not hold a charge, it will need to be serviced. Please include the AC Adapter with the service request.
The following systems are available for service from Nintendo:
- New Nintendo 2DS XL - Serial numbers begin with "NW"
For your convenience, Nintendo provides a quick and easy-to-use online service request process.
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My Nintendo 3DS Family System isn't listed as available for service
Nintendo no longer services the following systems:
- Original Nintendo 3DS - Serial numbers begin with “CW” or “CB”
- Original Nintendo 3DS XL - Serial numbers begin with “SW” or “SB”
- New Nintendo 3DS - Serial numbers begin with “YW”
- New Nintendo 3DS XL - Serial numbers begin with “QW” or "QB"
- Nintendo 2DS - Serial numbers begin with "AW" or "AB"
If you want to try replacing the non-working system, see our information on Where Can I Find Refurbished, Older, & Used Nintendo Products?
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Where is the serial number on Nintendo 3DS Family Systems?
The location of the serial number will differ depending on the system:
- Nintendo 3DS, Nintendo 3DS XL, Nintendo 2DS: The serial number will be visible on a white sticker with a bar code under the battery.
- New Nintendo 3DS XL: The serial number isn't visible under the battery. The serial number is found on a white sticker with a bar code under the back cover plate.
- New Nintendo 3DS: The serial number isn't visible under the battery. The serial number is found on a white sticker with a bar code under the front cover plate.
- New Nintendo 2DS XL: The serial number is found on a white sticker with a bar code inside the game card slot.
