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Error Message: Error Has Occurred

Wii & Wii mini

The information in this article can help you when the error message: "Error Has Occurred" appears when loading or playing a game disc.

What to do

  • Verify the disc is compatible with the system; i.e. a Wii U game is not playable on the Wii console.
  • Verify that the disc is inserted properly. Depending on how the system is placed, the direction the disc needs to be facing will vary.
    • If the console is placed vertically, the disc label will need to face to the right.
    • If the console is placed horizontally, the disc label will need to face upwards.
  1. How many games does this error occur with?

  2. Check the non-printed side of the Game Disc for any dirt or damage.

    • If the game looks significantly damaged, such as with scratches or cracks, it will need to be replaced.

      You may also find our information on Game Disc replacement options helpful.

    • If the game looks dirty (fingerprints, smudges), try cleaning the Game Disc.
    Did this resolve your issue?
    • If one type of Game Disc but not another plays consistently (GameCube vs. Wii), then there is likely a problem with the Wii console.

      Nintendo no longer offers service requests for the Wii console (models RVL-001 and RVL-101, serial numbers begin with "LU" or "KU"). You may find our information on upgrade options helpful.

    • Check the non-printed side of the Game Disc for any dirt or damage.
    Did this resolve your issue?

    There is likely a problem with the Wii console itself.

    Nintendo no longer offers service requests for the Wii console (models RVL-001 and RVL-101, serial numbers begin with "LU" or "KU"). You may find our information on upgrade options helpful.

    • Check the non-printed side of the Game Disc for any dirt or damage.
    • If no other Game Discs are available to test for the error, see if the Game Disc works in another Wii console.
      • If the Game Disc doesn't work in another Wii console, it will need to be replaced.

        You may find our information on Game Disc replacement options helpful.

      • If the Game Disc works properly in another Wii console, the problem may be with the Wii console itself.

        Nintendo no longer offers service requests for the Wii console (models RVL-001 and RVL-101, serial numbers begin with "LU" or "KU"). You may find our information on upgrade options helpful.

    • If it is not possible to test another Game Disc or Wii console, the problem may be with the Wii console itself.

      Nintendo no longer offers service requests for the Wii console (models RVL-001 and RVL-101, serial numbers begin with "LU" or "KU"). You may find our information on upgrade options helpful.

  3. If this information resolved your issue, then you’re all set! For information about Nintendo’s products, be sure to check out Nintendo's website for all the latest news.

    If you are still seeing the Error has Occurred message, there may be a problem with your Wii console itself.

    Nintendo no longer offers service requests for the Wii console (models RVL-001 and RVL-101, serial numbers begin with "LU" or "KU"). You may find our information on upgrade options helpful.

    If this information resolved your issue, then you’re all set! For information about Nintendo’s products, be sure to check out Nintendo's website for all the latest news.

    If you are still seeing the Error has Occurred message, there may be a problem with your Wii console.

    Nintendo no longer offers service requests for the Wii console (models RVL-001 and RVL-101, serial numbers begin with "LU" or "KU"). You may find our information on upgrade options helpful.

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