Error Message: Verify the Information You Have Entered
Nintendo Switch 2, Nintendo Switch, Nintendo Switch Lite, Nintendo Switch - OLED Model
Steps for when:
- A credit card charge was not accepted on the Nintendo eShop on Nintendo Switch 2 or Nintendo Switch.
- You receive the error Message "There was an issue processing your transaction. Verify the information you have entered."
Possible solutions
- Verify your credit card information.
- Make sure you are entering your credit card information correctly, including the zip/postal code.
- If any of the credit card information is entered incorrectly, the charge will not go through.
- Use a different payment method.
- Try a different credit card.
- Use a Nintendo eShop card.
- Link a Paypal account to your Nintendo Account and make purchases through Paypal using the payment method you've chosen.
- This option is currently available to residents of the U.S., Canada, and Mexico who are 18 years and older.
Situation not resolved
Unfortunately, we aren’t able to provide the specific reason that your credit card charge did not go through. If the information above does not resolve the issue, please check with the bank or company that issued your credit card for more information.
