Error Code: 2115-0096

What to do

Check that the console has the latest system update.

• How to update to the latest system version
  1. Select System Settings on the HOME Menu.
     
  2. Scroll down to the bottom of the System Settings menu and select System.
  3. Select System Update.
     
     • If an update is available, it will begin to download.

  For more info, see either How to Perform a System Update on Nintendo Switch 2 or How to Perform a System Update on Nintendo Switch.

• Console is already up to date

  If the console is already up to date, restart it by holding down the POWER Button for three seconds, then select Power Options followed by Restart.

With which console or accessory are you trying to scan the amiibo?

• Right Joy-Con 2 Controller
  1. Has this amiibo worked previously on the right Joy-Con 2?

     Yes No

  2. If this amiibo worked previously but now it is not, try the following:

     1. Restart the console.
        • How to restart a Nintendo Switch 2 console
          1. Press and hold the POWER Button for at least three seconds.
          2. Select Power OptionsOpciones de apagadoOptions d'alimentationOpções de desligar.
          3. Select Restart.
     2. Check that nothing is obstructing the NFC touchpoint over the control stick on the right Joy-Con 2.
        • If a cover is being used on the right Joy-Con 2, remove it temporarily.
     3. Undock the console and attach the Joy-Con 2.
        • How to attach Joy-Con 2 to Nintendo Switch 2
          1. Position the console so it's upright and facing you.
          2. Bring the right Joy-Con 2 (controller with + Button) to the right side of the console.
          3. Align the bottom of the controller close to the console, then bring the top close to the console. You will hear a click when it is securely attached.
             • Keep the area between the Joy-Con 2 and the console clear of any foreign objects.
             
          4. Repeat steps 2 and 3 with the left Joy-Con 2 (controller with - Button).

          The attached Joy-Con 2 controllers are ready to be used. They will also be paired wirelessly to the console and can be detached to use wirelessly.

          For more information, see How to Attach/Detach the Joy-Con 2 Controllers from Nintendo Switch 2.

     4. Start the amiibo-compatible software and touch the amiibo to the NFC touchpoint.
     5. Reset the amiibo data.
        • How to reset amiibo data on Nintendo Switch 2 or Nintendo Switch
          1. Select System Settings on the HOME Menu, then scroll down the menu on the left-hand side and select amiibo.
          2. Select the data you would like to delete.
             • To delete game data only, select Delete Game Data.
             • To delete all data on the amiibo, select Reset amiibo.
          3. Hold an amiibo figure to the NFC touchpoint:
             • On Nintendo Switch 2 or Nintendo Switch consoles, this is located over the Right control stick on the Joy-Con 2 or Joy-Con.
             • On Nintendo Switch Lite, this is located over the right control stick.
             • On the Nintendo Switch 2 or Nintendo Switch Pro Controller, this is located over the Nintendo Switch 2 or Nintendo Switch logo at the top-center of the controller.
          4. Review the data to be deleted, then select OK. Once the data has been deleted, it cannot be restored.
          5. Select Reset to continue, then hold the amiibo steady on the NFC touchpoint until the data has been deleted.
     6. If possible, test a different amiibo on the right Joy-Con 2.
        • If another amiibo works on the right Joy-Con 2, then the problem lies with the original amiibo and it will need to be replaced. The retailer from which you purchased the amiibo may be able to replace it. This will depend on the retailer's return policies. Nintendo cannot set up service for an amiibo.
     7. If possible, test the amiibo on a different controller such as the Nintendo Switch 2 Pro Controller.
     • Issue persists

       If the error persists with any amiibo figure or amiibo card, or if the amiibo works using a different controller, then the right Joy-Con 2 will need to be serviced.

     1. Check that you are using an amiibo figure or amiibo card.
        • The model number on the bottom of the amiibo should read NVL-001 or NVL-201.
        • If either of these model numbers are not printed on the amiibo, then it is not a licensed accessory. Using an amiibo should resolve the issue.
     2. Check that nothing is obstructing the NFC touchpoint over the control stick on the right Joy-Con 2.
        • If a cover is being used on the right Joy-Con 2, remove it temporarily.
     3. Undock the console and attach the Joy-Con 2.
        • How to attach Joy-Con 2 to Nintendo Switch 2
          1. Position the console so it's upright and facing you.
          2. Bring the right Joy-Con 2 (controller with + Button) to the right side of the console.
          3. Align the bottom of the controller close to the console, then bring the top close to the console. You will hear a click when it is securely attached.
             • Keep the area between the Joy-Con 2 and the console clear of any foreign objects.
             
          4. Repeat steps 2 and 3 with the left Joy-Con 2 (controller with - Button).

          The attached Joy-Con 2 controllers are ready to be used. They will also be paired wirelessly to the console and can be detached to use wirelessly.

          For more information, see How to Attach/Detach the Joy-Con 2 Controllers from Nintendo Switch 2.

     4. Register the amiibo.
        • Make sure you are not moving the amiibo while reading or writing data.

     Were you able to register the amiibo using the right Joy-Con 2?

     Yes No

  3. If the amiibo can be registered using the right Joy-Con 2, then that indicates that both the amiibo and the Joy-Con 2 are working properly. However, if you are unable to use the amiibo with a game or software, check for the following:

     1. Check the amiibo Compatibility Chart and ensure that the amiibo is compatible with the intended software.
     2. Check for any software updates.
        • How to update software on Nintendo Switch 2
          1. Ensure the console is connected to the Internet.
          2. From the HOME Menu, select (but do not start) the icon for the software you wish to update.
          3. Press the + Button or – Button on your controller, then select Software Update followed by Via the Internet.

          For more details, see How to Update Software on Nintendo Switch 2.

     3. Check the game manual for instructions. Some games require you to unlock a level or reach a certain point in the game before the amiibo can be utilized. For example, see The Legend of Zelda: Breath of the Wild.

     If you are unable to register the amiibo, try the following:

     1. Restart the console.
        • How to restart a Nintendo Switch 2 console
          1. Press and hold the POWER Button for at least three seconds.
          2. Select Power OptionsOpciones de apagadoOptions d'alimentationOpções de desligar.
          3. Select Restart.
     2. Reset the amiibo data.
        • How to reset amiibo data on Nintendo Switch 2 or Nintendo Switch
          1. Select System Settings on the HOME Menu, then scroll down the menu on the left-hand side and select amiibo.
          2. Select the data you would like to delete.
             • To delete game data only, select Delete Game Data.
             • To delete all data on the amiibo, select Reset amiibo.
          3. Hold an amiibo figure to the NFC touchpoint:
             • On Nintendo Switch 2 or Nintendo Switch consoles, this is located over the Right control stick on the Joy-Con 2 or Joy-Con.
             • On Nintendo Switch Lite, this is located over the right control stick.
             • On the Nintendo Switch 2 or Nintendo Switch Pro Controller, this is located over the Nintendo Switch 2 or Nintendo Switch logo at the top-center of the controller.
          4. Review the data to be deleted, then select OK. Once the data has been deleted, it cannot be restored.
          5. Select Reset to continue, then hold the amiibo steady on the NFC touchpoint until the data has been deleted.
     3. If possible, try to register a different amiibo.
        • If another amiibo works on the right Joy-Con 2, then the problem lies with the original amiibo and it will need to be replaced. The retailer from which you purchased the amiibo may be able to replace it. This will depend on the retailer's return policies. Nintendo cannot set up service for an amiibo..
     4. If possible, try to register the amiibo on a different controller such as the Nintendo Switch 2 Pro Controller.
     • Issue persists

       If the error persists with any amiibo figure or amiibo card, or if the amiibo works using a different controller, then the right Joy-Con 2 will need to be serviced.

• Nintendo Switch 2 Pro Controller
  1. Check that the Nintendo Switch 2 Pro Controller is paired to the console.
     • How to pair a Nintendo Switch 2 Pro Controller to Nintendo Switch 2

       The Nintendo Switch 2 Pro Controller can be paired to the Nintendo Switch 2 console in the following ways:

       USB Connection Pairing (Directly to Nintendo Switch 2)

       1. Power on the console.
       2. Connect the Nintendo Switch 2 Pro Controller to the Nintendo Switch 2 using the included USB-C cable.

       USB Connection Pairing (Docked)

       1. Place the Nintendo Switch 2 console in the dock.
       2. Power on the console.
       3. Connect the Nintendo Switch 2 Pro Controller to the Nintendo Switch 2 dock using the included USB-C cable.

       Button pairing or wireless pairing

       1. From the HOME Menu, select ControllersControlesManettesControles.
       2. Select Change Grip/Order.
       3. From the Change Grip/Order screen, press and hold down the SYNC Button for at least one second on the controller you wish to pair.
          • Once paired, the player LED(s) corresponding to the controller number will remain lit.

       For more information, follow How to Pair the Nintendo Switch 2 Pro Controller to Nintendo Switch 2.

  2. If the Nintendo Switch 2 Pro Controller or Pro Controller is connected to the console using the USB charging cable, ensure that Pro Controller Wired Communication is set to OFF, otherwise the NFC touchpoint on the controller will be disabled.

  1. Has this amiibo worked previously on the Nintendo Switch 2 Pro Controller?

     Yes No

  2. If this amiibo worked previously but now it is not, try the following:

     1. Restart the console.
        • How to restart a Nintendo Switch 2 console
          1. Press and hold the POWER Button for at least three seconds.
          2. Select Power OptionsOpciones de apagadoOptions d'alimentationOpções de desligar.
          3. Select Restart.
     2. Start the amiibo-compatible software and touch the amiibo to the NFC touchpoint on the Nintendo Switch 2 Pro Controller, checking that nothing is obstructing it.
        • On the Nintendo Switch 2 Pro Controller, the NFC touchpoint is located over the console logo at the top-center of the controller, not over the right joystick.
     3. Reset the amiibo data.
        • How to reset amiibo data on Nintendo Switch 2 or Nintendo Switch
          1. Select System Settings on the HOME Menu, then scroll down the menu on the left-hand side and select amiibo.
          2. Select the data you would like to delete.
             • To delete game data only, select Delete Game Data.
             • To delete all data on the amiibo, select Reset amiibo.
          3. Hold an amiibo figure to the NFC touchpoint:
             • On Nintendo Switch 2 or Nintendo Switch consoles, this is located over the Right control stick on the Joy-Con 2 or Joy-Con.
             • On Nintendo Switch Lite, this is located over the right control stick.
             • On the Nintendo Switch 2 or Nintendo Switch Pro Controller, this is located over the Nintendo Switch 2 or Nintendo Switch logo at the top-center of the controller.
          4. Review the data to be deleted, then select OK. Once the data has been deleted, it cannot be restored.
          5. Select Reset to continue, then hold the amiibo steady on the NFC touchpoint until the data has been deleted.
     4. If possible, test another amiibo on the Nintendo Switch 2 Pro Controller.
        • If the issue is resolved by using a different amiibo, then the problem lies with the original amiibo and it will need to be replaced. The retailer from which you purchased the amiibo may be able to replace it. This will depend on the retailer's return policies. Nintendo cannot set up service for an amiibo.
     5. If possible, test the amiibo on another controller, such as the right Joy-Con 2.
     • Issue persists

       If the error persists with any amiibo figure or amiibo card, or if the amiibo works using a different controller, then the Nintendo Switch 2 Pro Controller will need to be serviced.

     1. Check that you are using an amiibo figure or amiibo card.
        • The model number on the bottom of the amiibo should read NVL-001 or NVL-201.
        • If either of these model numbers are not printed on the amiibo, then it is not a licensed accessory. Using an amiibo should resolve the issue.
     2. Register the amiibo, making sure you are scanning the amiibo in the correct place.
        • On the Nintendo Switch 2 Pro Controller, the NFC touchpoint is located over the console logo at the top-center of the controller, not over the right joystick.
     3. Make sure you are not moving the amiibo while reading or writing data.

     Were you able to register the amiibo using the Nintendo Switch 2 Pro Controller?

     Yes No

  3. If the amiibo can be registered using the Nintendo Switch 2 Pro Controller, then that indicates that both the amiibo and the controller are working properly. However, if you are unable to use the amiibo with a game or software, check for the following:

     1. Check the amiibo Compatibility Chart and ensure that the amiibo is compatible with the intended software.
     2. Check for any software updates.
        • How to update software on Nintendo Switch 2
          1. Ensure the console is connected to the Internet.
          2. From the HOME Menu, select (but do not start) the icon for the software you wish to update.
          3. Press the + Button or – Button on your controller, then select Software Update followed by Via the Internet.

          For more details, see How to Update Software on Nintendo Switch 2.

     3. Look at the software packaging or game manual and verify that the Nintendo Switch 2 Pro Controller or Nintendo Switch Pro Controller is compatible with that software.
        • If the controller is not compatible with the intended software, use the right Joy-Con 2 to scan the amiibo.
     4. Check the game manual for instructions. Some games require you to unlock a level or reach a certain point in the game before the amiibo can be utilized. For example, see The Legend of Zelda: Breath of the Wild..

     If you are unable to register the amiibo, try the following:

     1. Restart the console.
        • How to restart a Nintendo Switch 2 console
          1. Press and hold the POWER Button for at least three seconds.
          2. Select Power OptionsOpciones de apagadoOptions d'alimentationOpções de desligar.
          3. Select Restart.
     2. Reset the amiibo data.
        • How to reset amiibo data on Nintendo Switch 2 or Nintendo Switch
          1. Select System Settings on the HOME Menu, then scroll down the menu on the left-hand side and select amiibo.
          2. Select the data you would like to delete.
             • To delete game data only, select Delete Game Data.
             • To delete all data on the amiibo, select Reset amiibo.
          3. Hold an amiibo figure to the NFC touchpoint:
             • On Nintendo Switch 2 or Nintendo Switch consoles, this is located over the Right control stick on the Joy-Con 2 or Joy-Con.
             • On Nintendo Switch Lite, this is located over the right control stick.
             • On the Nintendo Switch 2 or Nintendo Switch Pro Controller, this is located over the Nintendo Switch 2 or Nintendo Switch logo at the top-center of the controller.
          4. Review the data to be deleted, then select OK. Once the data has been deleted, it cannot be restored.
          5. Select Reset to continue, then hold the amiibo steady on the NFC touchpoint until the data has been deleted.
     3. If possible, try to register a different amiibo.
        • If another amiibo works on the Nintendo Switch 2 Pro Controller, then the problem lies with the original amiibo and it will need to be replaced. The retailer from which you purchased the amiibo may be able to replace it. This will depend on the retailer's return policies. Nintendo cannot set up service for an amiibo.
     4. If possible, register the amiibo on a different controller such as a Right Joy-Con 2.
     • Issue persists

       If the error persists with any amiibo figure or amiibo card, or if the amiibo works using a different controller, then the Nintendo Switch 2 Pro Controller will need to be serviced.

• Right Joy-Con Controller
  1. Has this amiibo worked previously on the right Joy-Con?

     Yes No

  2. If this amiibo worked previously but now it is not, try the following:

     1. Restart the console.
        • How to restart a Nintendo Switch 2 console
          1. Press and hold the POWER Button for at least three seconds.
          2. Select Power OptionsOpciones de apagadoOptions d'alimentationOpções de desligar.
          3. Select Restart.
        • How to restart a Nintendo Switch console
          1. Press and hold the POWER Button for at least three seconds.
          2. Select Power OptionsOpciones de apagadoOptions d'alimentationOpções de desligar.
          3. Select Restart.
     2. Check that nothing is obstructing the NFC touchpoint over the control stick on the right Joy-Con.
        • If a cover is being used on the right Joy-Con, remove it temporarily.
     3. Undock the console and attach the Joy-Con.
        • How to attach Joy-Con controllers to a Nintendo Switch console
          1. Align the – Button on the left Joy-Con with the top left corner of console, and align the + Button on the right Joy-Con with the top right corner of the console.
             
          2. Use the rails on the sides of the console to slide the Joy-Con from top to bottom, until you hear a click.
             

          For more information, read How to Attach/Detach the Joy-Con Controllers from Nintendo Switch.

        Important: Joy-Con controllers can only be used with Nintendo Switch 2 when paired wirelessly. If you are using a right Joy-Con with Nintendo Switch 2, try using a right Joy-Con 2 to scan the amiibo.

     4. Start the amiibo-compatible software and touch the amiibo to the NFC touchpoint.
     5. Reset the amiibo data.
        • How to reset amiibo data on Nintendo Switch 2 or Nintendo Switch
          1. Select System Settings on the HOME Menu, then scroll down the menu on the left-hand side and select amiibo.
          2. Select the data you would like to delete.
             • To delete game data only, select Delete Game Data.
             • To delete all data on the amiibo, select Reset amiibo.
          3. Hold an amiibo figure to the NFC touchpoint:
             • On Nintendo Switch 2 or Nintendo Switch consoles, this is located over the Right control stick on the Joy-Con 2 or Joy-Con.
             • On Nintendo Switch Lite, this is located over the right control stick.
             • On the Nintendo Switch 2 or Nintendo Switch Pro Controller, this is located over the Nintendo Switch 2 or Nintendo Switch logo at the top-center of the controller.
          4. Review the data to be deleted, then select OK. Once the data has been deleted, it cannot be restored.
          5. Select Reset to continue, then hold the amiibo steady on the NFC touchpoint until the data has been deleted.
     6. If possible, test a different amiibo on the right Joy-Con.
        • If another amiibo works on the right Joy-Con, then the problem lies with the original amiibo and it will need to be replaced. The retailer from which you purchased the amiibo may be able to replace it. This will depend on the retailer's return policies. Nintendo cannot set up service for an amiibo.
     7. If possible, test the amiibo on a different controller, such as the Nintendo Switch Pro Controller.
     • Issue persists

       If the error persists with any amiibo figure or amiibo card, or if the amiibo works using a different controller, then the right Joy-Con will need to be serviced.

     1. Check that you are using an amiibo figure or amiibo card.
        • The model number on the bottom of the amiibo should read NVL-001 or NVL-201.
        • If either of these model numbers are not printed on the amiibo, then it is not a licensed accessory. Using an amiibo should resolve the issue.
     2. Check that nothing is obstructing the NFC touchpoint over the control stick on the right Joy-Con.
        • If a cover is being used on the right Joy-Con, remove it temporarily.
     3. Undock the console and attach the Joy-Con.
        • How to attach Joy-Con controllers to a Nintendo Switch console
          1. Align the – Button on the left Joy-Con with the top left corner of console, and align the + Button on the right Joy-Con with the top right corner of the console.
             
          2. Use the rails on the sides of the console to slide the Joy-Con from top to bottom, until you hear a click.
             

          For more information, read How to Attach/Detach the Joy-Con Controllers from Nintendo Switch.

        Important: Joy-Con controllers can only be used with Nintendo Switch 2 when paired wirelessly. If you are using a right Joy-Con with Nintendo Switch 2, try using a right Joy-Con 2 to scan the amiibo.

     4. Register the amiibo.
        • Make sure you are not moving the amiibo while reading or writing data.

     Were you able to register the amiibo using the right Joy-Con?

     Yes No

  3. If the amiibo can be registered using the right Joy-Con, then that indicates that both the amiibo and the Joy-Con are working properly. However, if you are unable to use the amiibo with a game or software, check for the following:

     1. Check the amiibo Compatibility Chart and ensure that the amiibo is compatible with the intended software.
     2. Check for any software updates.
        • How to update software on Nintendo Switch 2
          1. Ensure the console is connected to the Internet.
          2. From the HOME Menu, select (but do not start) the icon for the software you wish to update.
          3. Press the + Button or – Button on your controller, then select Software Update followed by Via the Internet.

          For more details, see How to Update Software on Nintendo Switch 2.

        • How to update software on Nintendo Switch
          1. Check that the Nintendo Switch console is connected to the Internet.
          2. From the HOME Menu, select the icon for the software you wish to update without starting the game or application.
          3. Press the + Button or the - Button on your controller.
          4. Select Software Update followed by Via the InternetInternetVia InternetInternet.

          For more details, see How to Update Software on Nintendo Switch.

     3. Check the game manual for instructions. Some games require you to unlock a level or reach a certain point in the game before the amiibo can be utilized. For example, see The Legend of Zelda: Breath of the Wild.

     If you are unable to register the amiibo, try the following:

     1. Restart the console.
        • How to restart a Nintendo Switch 2 console
          1. Press and hold the POWER Button for at least three seconds.
          2. Select Power OptionsOpciones de apagadoOptions d'alimentationOpções de desligar.
          3. Select Restart.
        • How to restart a Nintendo Switch console
          1. Press and hold the POWER Button for at least three seconds.
          2. Select Power OptionsOpciones de apagadoOptions d'alimentationOpções de desligar.
          3. Select Restart.
     2. Reset the amiibo data.
        • How to reset amiibo data on Nintendo Switch 2 or Nintendo Switch
          1. Select System Settings on the HOME Menu, then scroll down the menu on the left-hand side and select amiibo.
          2. Select the data you would like to delete.
             • To delete game data only, select Delete Game Data.
             • To delete all data on the amiibo, select Reset amiibo.
          3. Hold an amiibo figure to the NFC touchpoint:
             • On Nintendo Switch 2 or Nintendo Switch consoles, this is located over the Right control stick on the Joy-Con 2 or Joy-Con.
             • On Nintendo Switch Lite, this is located over the right control stick.
             • On the Nintendo Switch 2 or Nintendo Switch Pro Controller, this is located over the Nintendo Switch 2 or Nintendo Switch logo at the top-center of the controller.
          4. Review the data to be deleted, then select OK. Once the data has been deleted, it cannot be restored.
          5. Select Reset to continue, then hold the amiibo steady on the NFC touchpoint until the data has been deleted.
     3. If possible, try to register a different amiibo.
        • If another amiibo works on the right Joy-Con, then the problem lies with the original amiibo and it will need to be replaced. The retailer from which you purchased the amiibo may be able to replace it. This will depend on the retailer's return policies. Nintendo cannot set up service for an amiibo.
     4. If possible, try to register the amiibo on a different controller such as the Nintendo Switch Pro Controller.
     • Issue persists

       If the error persists with any amiibo figure or amiibo card, or if the amiibo works using a different controller, then the right Joy-Con will need to be serviced.

• Nintendo Switch Pro Controller
  1. Check that the Nintendo Switch Pro Controller is paired to the console.
     • How to pair the Pro Controller to Nintendo Switch 2

       The Pro Controller can be paired to the Nintendo Switch 2 console in the following ways:

       USB connection pairing

       1. Place the Nintendo Switch 2 console in the dock with LAN port.
       2. Connect the Pro Controller to the dock with LAN port using the included USB cable (model No. HAC-010).

       
       

       Button pairing or wireless pairing

       1. From the HOME Menu, select ControllersControlesManettesControles, then Change Grip and Order.
       2. While on the "Change Grip and Order" screen, press and hold down the SYNC Button for at least one second on the Pro Controller you wish to pair.

       For more information, please see How to Pair the Nintendo Switch Pro Controller.

     • How to pair the Pro Controller to Nintendo Switch or Nintendo Switch – OLED Model

       The Pro Controller can be paired to the Nintendo Switch console in the following ways:

       USB connection pairing

       1. Place the Nintendo Switch console in the dock.
       2. Connect the Pro Controller to the dock with the included USB cable (model No. HAC-010) .

       Button pairing or wireless pairing

       1. From the HOME Menu, select Controllers.
       2. Select Change Grip and Order.
       3. While the following screen is displayed, press and hold down the SYNC Button for at least one second on the Pro Controller you wish to pair.
          

       For more information, please see How to Pair the Nintendo Switch Pro Controller.

     • How to pair the Pro Controller to Nintendo Switch Lite

       The Pro Controller can be paired to Nintendo Switch Lite in the following ways:

       Button pairing or wireless pairing

       1. From the HOME Menu, select Controllers.
       2. Select Change Grip and Order.
       3. While the following screen is displayed, press and hold down the SYNC Button for at least one second on the Pro Controller you wish to pair.
          

       USB connection pairing

       Place Nintendo Switch Lite on the Dual USB PlayStand (or other licensed accessory), then connect to it the Pro Controller using the USB charging cable (model No. HAC-010).

       For more information, see How to Pair the Nintendo Switch Pro Controller.

  2. If the Pro Controller is connected to the console using the USB charging cable, ensure that Pro Controller Wired Communication is set to OFF, otherwise the NFC touchpoint on the controller will be disabled.

  1. Has this amiibo worked previously on the Nintendo Switch Pro Controller?

     Yes No

  2. If this amiibo worked previously but now it is not, try the following:

     1. Restart the console.
        • How to restart a Nintendo Switch 2 console
          1. Press and hold the POWER Button for at least three seconds.
          2. Select Power OptionsOpciones de apagadoOptions d'alimentationOpções de desligar.
          3. Select Restart.
        • How to restart a Nintendo Switch console
          1. Press and hold the POWER Button for at least three seconds.
          2. Select Power OptionsOpciones de apagadoOptions d'alimentationOpções de desligar.
          3. Select Restart.
     2. Start the amiibo-compatible software and touch the amiibo to the NFC touchpoint on the Pro Controller, ensuring that nothing is obstructing it.
        • On the Pro Controller, the NFC touchpoint is located over the console logo at the top-center of the controller, not over the right joystick.
     3. Reset the amiibo data.
        • How to reset amiibo data on Nintendo Switch 2 or Nintendo Switch
          1. Select System Settings on the HOME Menu, then scroll down the menu on the left-hand side and select amiibo.
          2. Select the data you would like to delete.
             • To delete game data only, select Delete Game Data.
             • To delete all data on the amiibo, select Reset amiibo.
          3. Hold an amiibo figure to the NFC touchpoint:
             • On Nintendo Switch 2 or Nintendo Switch consoles, this is located over the Right control stick on the Joy-Con 2 or Joy-Con.
             • On Nintendo Switch Lite, this is located over the right control stick.
             • On the Nintendo Switch 2 or Nintendo Switch Pro Controller, this is located over the Nintendo Switch 2 or Nintendo Switch logo at the top-center of the controller.
          4. Review the data to be deleted, then select OK. Once the data has been deleted, it cannot be restored.
          5. Select Reset to continue, then hold the amiibo steady on the NFC touchpoint until the data has been deleted.
     4. If possible, test another amiibo on the Nintendo Switch Pro Controller.
        • If the issue is resolved by using a different amiibo, then the problem lies with the original amiibo and it will need to be replaced. The retailer from which you purchased the amiibo may be able to replace it. This will depend on the retailer's return policies. Nintendo cannot set up service for an amiibo.
     5. If possible, test the amiibo on another controller such as the right Joy-Con.
     • Issue persists

       If the error persists with any amiibo figure or amiibo card, or if the amiibo works using a different controller, then the Pro Controller will need to be serviced.

     1. Check that you are using an amiibo figure or amiibo card.
        • The model number on the bottom of the amiibo should read NVL-001 or NVL-201.
        • If either of these model numbers are not printed on the amiibo, then it is not a licensed accessory. Using an amiibo should resolve the issue.
     2. Register the amiibo, making sure you are scanning the amiibo in the correct place.
        • On the Pro Controller, the NFC touchpoint is located over the console logo at the top-center of the controller, not over the right joystick.
     3. Make sure you are not moving the amiibo while reading or writing data.

     Were you able to register the amiibo using the Pro Controller?

     Yes No

  3. If the amiibo can be registered using the Pro Controller, then that indicates that both the amiibo and the controller are working properly. However, if you are unable to use the amiibo with a game or software, check for the following:

     1. Check the amiibo Compatibility Chart and ensure that the amiibo is compatible with the intended software.
     2. Check for any software updates.
        • How to update software on Nintendo Switch 2
          1. Ensure the console is connected to the Internet.
          2. From the HOME Menu, select (but do not start) the icon for the software you wish to update.
          3. Press the + Button or – Button on your controller, then select Software Update followed by Via the Internet.

          For more details, see How to Update Software on Nintendo Switch 2.

        • How to update software on Nintendo Switch
          1. Check that the Nintendo Switch console is connected to the Internet.
          2. From the HOME Menu, select the icon for the software you wish to update without starting the game or application.
          3. Press the + Button or the - Button on your controller.
          4. Select Software Update followed by Via the InternetInternetVia InternetInternet.

          For more details, see How to Update Software on Nintendo Switch.

     3. Look at the software packaging or game manual and verify that the Nintendo Switch Pro Controller is compatible with that software.
        • If the Pro Controller is not compatible with the intended software, use the right Joy-Con  2 or right Joy-Con to scan the amiibo.
     4. Check the game manual for instructions. Some games require you to unlock a level or reach a certain point in the game before the amiibo can be utilized. For example, see The Legend of Zelda: Breath of the Wild.

     If you are unable to register the amiibo, try the following:

     1. Restart the console.
        • How to restart a Nintendo Switch 2 console
          1. Press and hold the POWER Button for at least three seconds.
          2. Select Power OptionsOpciones de apagadoOptions d'alimentationOpções de desligar.
          3. Select Restart.
        • How to restart a Nintendo Switch console
          1. Press and hold the POWER Button for at least three seconds.
          2. Select Power OptionsOpciones de apagadoOptions d'alimentationOpções de desligar.
          3. Select Restart.
     2. Reset the amiibo data.
        • How to reset amiibo data on Nintendo Switch 2 or Nintendo Switch
          1. Select System Settings on the HOME Menu, then scroll down the menu on the left-hand side and select amiibo.
          2. Select the data you would like to delete.
             • To delete game data only, select Delete Game Data.
             • To delete all data on the amiibo, select Reset amiibo.
          3. Hold an amiibo figure to the NFC touchpoint:
             • On Nintendo Switch 2 or Nintendo Switch consoles, this is located over the Right control stick on the Joy-Con 2 or Joy-Con.
             • On Nintendo Switch Lite, this is located over the right control stick.
             • On the Nintendo Switch 2 or Nintendo Switch Pro Controller, this is located over the Nintendo Switch 2 or Nintendo Switch logo at the top-center of the controller.
          4. Review the data to be deleted, then select OK. Once the data has been deleted, it cannot be restored.
          5. Select Reset to continue, then hold the amiibo steady on the NFC touchpoint until the data has been deleted.
     3. If possible, try to register a different amiibo.
        • If another amiibo works on the Pro Controller, then the problem lies with the original amiibo and it will need to be replaced. The retailer from which you purchased the amiibo may be able to replace it. This will depend on the retailer's return policies. Nintendo cannot set up service for an amiibo.
     4. If possible, register the amiibo using a different controller such as the right Joy-Con.

     • Issue persists

       If the error persists with any amiibo figure or amiibo card, or if the amiibo works using a different controller, then the Pro Controller will need to be serviced.

• Nintendo Switch Lite
  1. Has this amiibo worked previously on Nintendo Switch Lite?

     Yes No

  2. If this amiibo worked previously but now it is not, do the following:

     1. Restart the console.
        • How to restart a Nintendo Switch console
          1. Press and hold the POWER Button for at least three seconds.
          2. Select Power OptionsOpciones de apagadoOptions d'alimentationOpções de desligar.
          3. Select Restart.
     2. Start the amiibo-compatible software and touch the amiibo to the NFC touchpoint on the console, ensuring that nothing is obstructing it.
        • On Nintendo Switch Lite, the NFC touchpoint is located over the right control stick.
     3. Reset the amiibo data.
        • How to reset amiibo data on Nintendo Switch 2 or Nintendo Switch
          1. Select System Settings on the HOME Menu, then scroll down the menu on the left-hand side and select amiibo.
          2. Select the data you would like to delete.
             • To delete game data only, select Delete Game Data.
             • To delete all data on the amiibo, select Reset amiibo.
          3. Hold an amiibo figure to the NFC touchpoint:
             • On Nintendo Switch 2 or Nintendo Switch consoles, this is located over the Right control stick on the Joy-Con 2 or Joy-Con.
             • On Nintendo Switch Lite, this is located over the right control stick.
             • On the Nintendo Switch 2 or Nintendo Switch Pro Controller, this is located over the Nintendo Switch 2 or Nintendo Switch logo at the top-center of the controller.
          4. Review the data to be deleted, then select OK. Once the data has been deleted, it cannot be restored.
          5. Select Reset to continue, then hold the amiibo steady on the NFC touchpoint until the data has been deleted.
     4. If possible, try to register a different amiibo.
        • If another amiibo works on the console, then the problem lies with the original amiibo and it will need to be replaced. The retailer from which you purchased the amiibo may be able to replace it. This will depend on the retailer's return policies. Nintendo cannot set up service for an amiibo.
     5. If possible, try to register the amiibo on a compatible accessory, such as the Nintendo Switch Pro Controller.

     • Issue persists

       If the error persists while trying to scan the amiibo using Nintendo Switch Lite, or if the amiibo can be scanned using a right Joy-Con or Nintendo Switch Pro Controller, but not while using the console, the console itself will need to be serviced.

       Please contact us for additional support.

     1. Check that you are using an amiibo figure or amiibo card.
        • The model number on the bottom of the amiibo should read NVL-001 or NVL-201.
        • If either of these model numbers are not printed on the amiibo, then it is not a licensed accessory. Using an amiibo should resolve the issue.
     2. Register the amiibo, making sure you are scanning the amiibo in the correct place.
        • On Nintendo Switch Lite, the NFC touchpoint is located over the right control stick.
     3. Make sure you are not moving the amiibo while reading or writing data.

     Were you able to register the amiibo using Nintendo Switch Lite?

     Yes No

  3. If the amiibo can be registered using Nintendo Switch Lite, then that indicates that both the amiibo and the console are working properly. However, if you are unable to use the amiibo with a game or software, check for the following:

     • Check the amiibo Compatibility Chart and ensure that the amiibo is compatible with the intended software.
     • Check for any software updates.
       • How to update software on Nintendo Switch
         1. Check that the Nintendo Switch console is connected to the Internet.
         2. From the HOME Menu, select the icon for the software you wish to update without starting the game or application.
         3. Press the + Button or the - Button on your controller.
         4. Select Software Update followed by Via the InternetInternetVia InternetInternet.

         For more details, see How to Update Software on Nintendo Switch.

     • Look at the software packaging or game manual and verify that the software is compatible with handheld mode.
     • Check the game manual for instructions. Some games require you to unlock a level or reach a certain point in the game before the amiibo can be utilized. For example, see The Legend of Zelda: Breath of the Wild.

     If you are unable to register the amiibo, try the following:

     • Restart the console.
       • How to restart a Nintendo Switch console
         1. Press and hold the POWER Button for at least three seconds.
         2. Select Power OptionsOpciones de apagadoOptions d'alimentationOpções de desligar.
         3. Select Restart.
     • Reset the amiibo data.
       • How to reset amiibo data on Nintendo Switch 2 or Nintendo Switch
         1. Select System Settings on the HOME Menu, then scroll down the menu on the left-hand side and select amiibo.
         2. Select the data you would like to delete.
            • To delete game data only, select Delete Game Data.
            • To delete all data on the amiibo, select Reset amiibo.
         3. Hold an amiibo figure to the NFC touchpoint:
            • On Nintendo Switch 2 or Nintendo Switch consoles, this is located over the Right control stick on the Joy-Con 2 or Joy-Con.
            • On Nintendo Switch Lite, this is located over the right control stick.
            • On the Nintendo Switch 2 or Nintendo Switch Pro Controller, this is located over the Nintendo Switch 2 or Nintendo Switch logo at the top-center of the controller.
         4. Review the data to be deleted, then select OK. Once the data has been deleted, it cannot be restored.
         5. Select Reset to continue, then hold the amiibo steady on the NFC touchpoint until the data has been deleted.
     • If possible, try to register a different amiibo.
       • If another amiibo works on the console, then the problem lies with the original amiibo and it will need to be replaced. The retailer from which you purchased the amiibo may be able to replace it. This will depend on the retailer's return policies. Nintendo cannot set up service for an amiibo.
     • If possible, try to register the amiibo on a compatible accessory, such as the Nintendo Switch Pro Controller.
     • Issue persists

       If the error persists while trying to scan the amiibo using Nintendo Switch Lite, or if the amiibo can be scanned using a right Joy-Con or Nintendo Switch Pro Controller, but not while using the console, the console itself will need to be serviced.

       Please contact us for additional support.