Error Codes: 2002-3500 to 2002-3999

What to do

1. Restart the console.
   • How to restart a Nintendo Switch 2 console
     1. Press and hold the POWER Button for at least three seconds.
     2. Select Power OptionsOpciones de apagadoOptions d'alimentationOpções de desligar.
     3. Select Restart.
   • How to restart a Nintendo Switch console
     1. Press and hold the POWER Button for at least three seconds.
     2. Select Power OptionsOpciones de apagadoOptions d'alimentationOpções de desligar.
     3. Select Restart.
   • Console is not responding

     If the console is not responding, hold down the POWER Button for twelve seconds to force the console to shut down, then power it back it on.

2. Check that your console has the latest system update.
   • How to check for the latest system update
     1. Select System Settings on the HOME Menu.
     2. Scroll down to the bottom of the System Settings menu and select System.
     3. Select System Update to start the system update process.
        • The system will check to see if an update is available.

     For more information, see How to Perform a System Update on Nintendo Switch 2 or How to Perform a System Update on Nintendo Switch.

3. If the issue persists, initialize the console without deleting save data.
   • How to initialize the Nintendo Switch 2 console without deleting save data

     Important: Save data, screenshots, and user information will not be deleted. However, any software saved on the microSD card will no longer be usable. Software can be redownloaded by the Nintendo Account that purchased it.

     1. Power off the system by holding down the POWER Button for three seconds, then select Power Options, and then Turn Off.
        • If the console does not respond, hold down the POWER Button for twelve seconds to force it to shut down.
     2. Press and hold down the volume up (+) and volume down (-) buttons, press the POWER Button once to turn the system on.
     3. Keep holding down the volume buttons until the menu for Recovery Mode appears.
     4. Once in Recovery Mode, select Restore Settings (Keep User Data).
        • If a Parental Control PIN has been set for the system, you will be prompted to enter it to proceed.
     5. Read through the information, then select Next.
     6. Select Restore Settings (Keep User Data).

     For additional information, see How to Initialize Nintendo Switch 2 Without Deleting Save Data.

   • How to initialize the Nintendo Switch console without deleting save data

     Important: Save data, screenshots, and user information will not be deleted. However, any software saved on the microSD card will no longer be usable. Software can be redownloaded by the Nintendo Account that purchased it.

     1. Power off the system by holding down the POWER Button for three seconds, then select Power Options, and then Turn Off.
        • If the console does not respond, hold down the POWER Button for twelve seconds to force it to shut down.
     2. With the console powered off, press and hold down the volume up (+) and volume down (-) buttons, then press the POWER Button to turn the system on.
        • Keep holding down the volume buttons until the menu for Maintenance Mode appears.
        
     3. Once in Maintenance Mode, select Initialize Console Without Deleting Save Data.
        • If a Parental Control PIN has been set for the system, you will be prompted to enter it to proceed.
     4. Read through the information, then select Next and Initialize Console Without Deleting Save Data.

     For additional information, see How to Initialize Nintendo Switch Without Deleting Save Data.