Unable to Access DLC (The Legend of Zelda: Breath of The Wild)

What to do

Which downloadable content are you having trouble with?

• Nintendo Switch 2 Edition Upgrade Pack

  Important

  • The enhanced features available in The Legend of Zelda: Breath of the Wild – Nintendo Switch 2 Edition are only available when playing on Nintendo Switch 2. Even if you have purchased the upgrade pack, it cannot be downloaded on Nintendo Switch.
  • If you are having trouble with the ZELDA NOTES service in the Nintendo Switch App, we have separate troubleshooting available.

  1. Restart the console.
     • How to restart a Nintendo Switch 2 console
       1. Press and hold the POWER Button for at least three seconds.
       2. Select Power OptionsOpciones de apagadoOptions d'alimentationOpções de desligar.
       3. Select Restart.
  2. Ensure the console has been updated to the latest system menu version.
     • How to check for the latest system update
       1. Select System Settings on the HOME Menu.
       2. Scroll down to the bottom of the System Settings menu and select System.
       3. Select System Update to start the system update process.
          • The system will check to see if an update is available.

       For more information, see How to Perform a System Update on Nintendo Switch 2 or How to Perform a System Update on Nintendo Switch.

  3. Update the software to the latest version.
     • How to update game software
       1. Ensure the console is connected to the Internet.
       2. From the HOME Menu, select (but do not start) the icon for the software you wish to update.
       3. Press the + Button or – Button on your controller, then select Software Update followed by Via the Internet.

       For more details, see How to Update Software on Nintendo Switch 2 or How to Update Software on Nintendo Switch.

  4. Open Nintendo eShop and search for the The Legend of Zelda: Breath of the Wild – Nintendo Switch 2 Edition Upgrade Pack to confirm that it displays as "Downloaded" (if obtained through a Nintendo Switch Online + Expansion Pack membership) or "Purchased" (if purchased separately).
     • "DownloadDescargarTéléchargerBaixar" and "Proceed to Purchase" options display

       This means you have access to the upgrade pack through a Nintendo Switch Online + Expansion Pack membership, but it isn't currently installed. Select DownloadDescargarTéléchargerBaixar to begin installing the upgrade pack on your system.

       Continue with the remaining steps after the download completes.

     • Only "Proceed to Purchase" option displays

       This means you do not own the upgrade pack and you do not have access to it through a Nintendo Switch Online + Expansion Pack membership.

       For more information on the different ways to apply an Upgrade Pack, please see How to Upgrade Nintendo Switch Software to Nintendo Switch 2 Edition.

  5. If you purchased the upgrade pack, check whether the virtual game card for the upgrade pack needs to be loaded on the system. Select Virtual Game Cards Tarjetas de juego virtuales Cartes de jeu virtuelles Cartões de jogo virtuais from the HOME Menu.
  6. Start the software again and check whether the title screen shows the updated Nintendo Switch 2 Edition logo.

  1. Does the title screen show the updated Nintendo Switch 2 Edition logo?

     Yes No

  2. If this information resolved your issue, you're all set!

     If the updated logo does not appear on the title screen, then the upgrade pack is not currently downloaded on the system, or the User selected does not have access to it.

     How did you obtain the upgrade pack?

     Purchased from Nintendo eShop/redeemed download code Downloaded for free with Nintendo Switch Online + Expansion Pack membership

  3. The virtual game card for the upgrade pack may not currently be loaded on the system, or the data for the upgrade pack may not be downloaded on the system.

     1. Select Virtual Game Cards Tarjetas de juego virtuales Cartes de jeu virtuelles Cartões de jogo virtuais from the HOME Menu. Confirm that the virtual game card for the upgrade pack is loaded on the system.
     2. If it is already loaded, delete the The Legend of Zelda: Breath of the Wild software and upgrade pack from the system, then redownload it. Save data is not lost when deleting the software. If you use a physical game card for The Legend of Zelda: Breath of the Wild, this will delete the update data and you'll need to update the software again.
        • How to delete downloadable software on Nintendo Switch 2
          1. From the HOME Menu, select System Settings.
          2. Scroll down the options on the left and select Data Management.
          3. On the right-hand side select Manage Software, then select the software you would like to delete.
          4. Select Delete Software. The software and icon will be deleted from the HOME Menu. It can be redownloaded using the Nintendo Account that purchased it.

          For more information, please see How to Manage or Delete Downloadable Software on Nintendo Switch 2.

        • How to redownload software or DLC without loading the virtual game card
          1. Enable the "Online License" setting for your Nintendo Account:
             1. Select your user icon from the HOME Menu.
             2. Scroll down and select Online License SettingsAjustes de las licencias en líneaParamètres des licences en ligneConfigurações de licenças online.
             3. Update the " Use Online License Utilizar licencias en líneaUtiliser les licenses en ligne Usar licença online " setting to On Sí Oui Sim .
          2. Select Virtual Game Cards Tarjetas de juego virtuales Cartes de jeu virtuelles Cartões de jogo virtuais from the HOME Menu.
          3. Select the user that purchased the game or DLC.
          4. If you have enabled user verification, you may be prompted to confirm your identity by re-entering your password or entering a PIN.
          5. Select the game or DLC you want to redownload from the list of your virtual game cards.
          6. Select Options Opciones Options Opções .
          7. Select Download Data Descargar datos Télécharger les données Baixar dados .
          8. The game or DLC will begin downloading automatically. You can check the download status on the HOME Menu.

          For more information, including how to download software and DLC that is not a virtual game card, please read How to Redownload Nintendo Switch 2 or Nintendo Switch Digital Content

        • How to update game software
          1. Ensure the console is connected to the Internet.
          2. From the HOME Menu, select (but do not start) the icon for the software you wish to update.
          3. Press the + Button or – Button on your controller, then select Software Update followed by Via the Internet.

          For more details, see How to Update Software on Nintendo Switch 2 or How to Update Software on Nintendo Switch.

     3. Start the software again again and confirm that the title screen shows the updated Nintendo Switch 2 Edition logo.

     Does the title screen show the updated Nintendo Switch 2 Edition logo?

     Yes No

     When downloaded as part of the Nintendo Switch Online + Expansion Pack membership, only Nintendo Switch Online + Expansion Pack members can access the upgrade pack. It is not treated as a virtual game card, nor accessed through the virtual game card menu. Follow these possible solutions until the updated Nintendo Switch 2 Edition logo appears on the title screen when the game is opened:

     • Complete an internet connection test to confirm that your console is currently connected to the internet. An internet connection is required when launching the game to verify the User is a Nintendo Switch Online + Expansion Pack member.
     • Open Nintendo Switch Online from the HOME Menu, select your User, and confirm that you have an ongoing Nintendo Switch Online + Expansion Pack membership.
     • Delete the The Legend of Zelda: Breath of the Wild software and upgrade pack from the system, then redownload it. Save data is not lost when deleting the software. If you use a physical game card for The Legend of Zelda: Breath of the Wild, this will delete the update data and you'll need to update the software again.
       • How to delete downloadable software on Nintendo Switch 2
         1. From the HOME Menu, select System Settings.
         2. Scroll down the options on the left and select Data Management.
         3. On the right-hand side select Manage Software, then select the software you would like to delete.
         4. Select Delete Software. The software and icon will be deleted from the HOME Menu. It can be redownloaded using the Nintendo Account that purchased it.

         For more information, please see How to Manage or Delete Downloadable Software on Nintendo Switch 2.

       • How to redownload software or DLC without loading the virtual game card
         1. Enable the "Online License" setting for your Nintendo Account:
            1. Select your user icon from the HOME Menu.
            2. Scroll down and select Online License SettingsAjustes de las licencias en líneaParamètres des licences en ligneConfigurações de licenças online.
            3. Update the " Use Online License Utilizar licencias en líneaUtiliser les licenses en ligne Usar licença online " setting to On Sí Oui Sim .
         2. Select Virtual Game Cards Tarjetas de juego virtuales Cartes de jeu virtuelles Cartões de jogo virtuais from the HOME Menu.
         3. Select the user that purchased the game or DLC.
         4. If you have enabled user verification, you may be prompted to confirm your identity by re-entering your password or entering a PIN.
         5. Select the game or DLC you want to redownload from the list of your virtual game cards.
         6. Select Options Opciones Options Opções .
         7. Select Download Data Descargar datos Télécharger les données Baixar dados .
         8. The game or DLC will begin downloading automatically. You can check the download status on the HOME Menu.

         For more information, including how to download software and DLC that is not a virtual game card, please read How to Redownload Nintendo Switch 2 or Nintendo Switch Digital Content

       • How to redownload the upgrade pack as a Nintendo Switch Online + Expansion Pack member
         1. Select the Nintendo eShop icon on the HOME Menu to open the Nintendo eShop.
         2. Select the Nintendo Switch Online menu on the left.
         3. Under "Expansion Pack Content", select the icon for the The Legend of Zelda: Breath of the Wild – Nintendo Switch 2 Edition Upgrade Pack.
         4. Under "Nintendo Switch Online + Expansion Pack Content", select Download.
       • How to update game software
         1. Ensure the console is connected to the Internet.
         2. From the HOME Menu, select (but do not start) the icon for the software you wish to update.
         3. Press the + Button or – Button on your controller, then select Software Update followed by Via the Internet.

         For more details, see How to Update Software on Nintendo Switch 2 or How to Update Software on Nintendo Switch.

     Does the title screen show the updated Nintendo Switch 2 Edition logo?

     Yes No

  4. If this information resolved your issue, you're all set!

     If the issue persists, please contact us for additional support.

     If this information resolved your issue, you're all set!

     If the issue persists, please contact us for additional support.

• Expansion Pass
  1. Restart the console.
     • How to restart a Nintendo Switch 2 console
       1. Press and hold the POWER Button for at least three seconds.
       2. Select Power OptionsOpciones de apagadoOptions d'alimentationOpções de desligar.
       3. Select Restart.
     • How to restart a Nintendo Switch console
       1. Press and hold the POWER Button for at least three seconds.
       2. Select Power OptionsOpciones de apagadoOptions d'alimentationOpções de desligar.
       3. Select Restart.
  2. Make sure you have progressed far enough in the game to access the DLC features. You must free all Divine Beasts before some features become accessible.
  3. Ensure the console has been updated to the latest system menu version.
     • How to check for the latest system update
       1. Select System Settings on the HOME Menu.
       2. Scroll down to the bottom of the System Settings menu and select System.
       3. Select System Update to start the system update process.
          • The system will check to see if an update is available.

       For more information, see How to Perform a System Update on Nintendo Switch 2 or How to Perform a System Update on Nintendo Switch.

  4. Update the software to the latest version.
     • How to update game software
       1. Ensure the console is connected to the Internet.
       2. From the HOME Menu, select (but do not start) the icon for the software you wish to update.
       3. Press the + Button or – Button on your controller, then select Software Update followed by Via the Internet.

       For more details, see How to Update Software on Nintendo Switch 2 or How to Update Software on Nintendo Switch.

  5. Ensure the virtual game card for the DLC has been loaded on this system.
  6. After updating, start the software again and check whether the menu option for Downloadable Content has updated to DLC Purchased.
  7. If necessary, redownload the DLC.
     • How to redownload software or DLC without loading the virtual game card
       1. Enable the "Online License" setting for your Nintendo Account:
          1. Select your user icon from the HOME Menu.
          2. Scroll down and select Online License SettingsAjustes de las licencias en líneaParamètres des licences en ligneConfigurações de licenças online.
          3. Update the " Use Online License Utilizar licencias en líneaUtiliser les licenses en ligne Usar licença online " setting to On Sí Oui Sim .
       2. Select Virtual Game Cards Tarjetas de juego virtuales Cartes de jeu virtuelles Cartões de jogo virtuais from the HOME Menu.
       3. Select the user that purchased the game or DLC.
       4. If you have enabled user verification, you may be prompted to confirm your identity by re-entering your password or entering a PIN.
       5. Select the game or DLC you want to redownload from the list of your virtual game cards.
       6. Select Options Opciones Options Opções .
       7. Select Download Data Descargar datos Télécharger les données Baixar dados .
       8. The game or DLC will begin downloading automatically. You can check the download status on the HOME Menu.

       For more information, including how to download software and DLC that is not a virtual game card, please read How to Redownload Nintendo Switch 2 or Nintendo Switch Digital Content