Blank or No Image on the Television, or the Wii U Console Will Not Power On

• Ensure you are turning the TV and Wii U on in the correct order.
  1. Power off the Wii U console and television.
  2. Power on the television.
  3. Wait fifteen seconds, and then locate the correct input channel for your connection.
  4. Power on the Wii U console. After a few seconds, you should see a screen prompting you to pair the Wii U GamePad on the television. If you do not immediately see this screen, wait an additional fifteen seconds.
• Try using a different cable.
  • Try a Wii AV Cable or a Wii Component Video Cable. You will need to ensure the TV is set to the correct input settings if you switch cables.
  • It can take up to a minute for the Wii U console to detect that a Wii AV Cable/Wii Component Video Cable is connected. Once a minute has passed, ensure the TV is set to the correct input channel.
  • Once you are done, reconnect the Wii U with your HDMI cable and change the TV input settings to HDMI.
• Try using a different TV.
  • If you have another television, attempt to use it to set up the Wii U. Once the Wii U is set up, you will be able to move the Wii U back to your original television.

1. Remove any unlicensed accessories from the Wii U, including SD cards and USB storage devices.
2. Reset the Wii U console by pressing and holding down the power button on the front of the Wii U console for six seconds.
   • If the Wii U console does not reset, unplug the AC adapter from the wall outlet, wait 15 seconds, and then plug it back in.
3. Attempt to power on the Wii U console.
4. If possible, press the eject button on the Wii U to remove any discs.

• Use the Wii U GamePad to ensure that the correct connection type is being used for your setup.
  • If you find that the settings are correctly set for the type of cable you are using, but you are still unable to get a color picture, switch the settings to the opposite setting, save it, and then switch it back to the correct setting.
    • Example: You are using a Wii AV Cable, the Wii U is set to non-HDMI, but the picture is in black and white. Switch the setting to HDMI, save it, sent it back to non-HDMI, and then save it.
• Troubleshoot the Wii U Connection.
• Try a different cable or television if one is available.

If this information resolved your issue, then you’re all set! For information about Nintendo’s products, be sure to check out Nintendo's website for all the latest news.

If the issue persists, the Wii U console, Wii U GamePad, and HDMI/Wii AV Cable/Wii Component Cable (depending on which was being used) will need to be replaced.

Nintendo no longer offers service requests for the Wii U console, the Wii U GamePad, or Wii U accessories. You may find our information on replacement and upgrade options helpful.

• Use the Wii U GamePad to ensure that the correct connection type is being used for your setup.
  • If you find that the settings are correctly set for the type of cable you are using, but you are still unable to get the picture you expect, switch the settings to the opposite setting, save it, and then switch it back to the correct setting.
    • Example: You are using a Wii AV Cable, the Wii U is set to non-HDMI, but the picture is in black and white. Switch the setting to HDMI, save it, set it back to non-HDMI, and then save it again.
• Troubleshoot the Wii U Connection.
• Try a different cable or television if one is available.

A flashing blue LED indicates that the Wii U console will need to be replaced.

Nintendo no longer offers service requests for the Wii U console, the Wii U GamePad, or Wii U accessories. You may find our information on replacement and upgrade options helpful.

If the issue persists, the Wii U console, Wii U GamePad, and HDMI/Wii AV Cable/Wii Component Cable (depending on which was being used) will need to be replaced.

Nintendo no longer offers service requests for the Wii U console, the Wii U GamePad, or Wii U accessories. You may find our information on replacement and upgrade options helpful.

If the issue persists, the Wii U console, Wii U GamePad, and HDMI/Wii AV Cable/Wii Component Cable (depending on which was being used) will need to be replaced.

Nintendo no longer offers service requests for the Wii U console, the Wii U GamePad, or Wii U accessories. You may find our information on replacement and upgrade options helpful.

• Perform an AC adapter Reset:
  1. Disconnect the Wii U from the AC adapter.
  2. Unplug the AC adapter from the wall outlet.
  3. Wait for two minutes. While you are waiting, plug another device into the wall outlet to ensure that the outlet is functioning normally.
  4. After two minutes are up, reconnect the AC adapter to the Wii U.
  5. Plug the AC adapter into the wall outlet, bypassing any extension cords or power strips.
• Ensure that the Wii U is placed correctly.

If this information resolved your issue, then you’re all set! For information about Nintendo’s products, be sure to check out Nintendo's website for all the latest news.

Please contact us for additional support.

If this information resolved your issue, then you’re all set! For information about Nintendo’s products, be sure to check out Nintendo's website for all the latest news.

If the issue persists, the Wii U console, Wii U GamePad, and HDMI/Wii AV Cable/Wii Component Cable (depending on which was being used) will need to be replaced.

Nintendo no longer offers service requests for the Wii U console, the Wii U GamePad, or Wii U accessories. You may find our information on replacement and upgrade options helpful.

If this information resolved your issue, then you’re all set! For information about Nintendo’s products, be sure to check out Nintendo's website for all the latest news.

If the Wii U console will still not power on, even after trying a new AC adapter, there is an issue with the Wii U console.

Nintendo no longer offers service requests for the Wii U console, the Wii U GamePad, or Wii U accessories. You may find our information on replacement and upgrade options helpful.