Refund Request for Downloaded Game or DLC (Wrong Game, Didn't Like Game, Accidental Purchase)

Applies to:  Nintendo Switch Family, Nintendo Switch, Nintendo Switch Lite, Nintendo Switch - OLED Model, Nintendo 3DS, Nintendo 3DS XL, Nintendo 2DS, New Nintendo 3DS, New Nintendo 3DS XL, New Nintendo 2DS XL, Wii U Deluxe, Wii U Basic, Wii, Wii mini, Nintendo DSi, Nintendo DSi XL

Information about refunds for digital content purchased through the Nintendo eShop.

We are unable to provide refunds or exchanges for mistaken purchases.

Please be sure to read the game descriptions and check out the screen shots available through the Nintendo eShop before making purchases. We also encourage you to visit nintendo.com for information about the games available for our systems. In addition, many websites make reviews available of games which you can use to make your purchasing decisions.

Parental controls can be set on Nintendo systems that allow parents to set restrictions on Nintendo eShop purchases, if applicable.

Situation Not Resolved

For additional assistance, please contact us.

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