My Nintendo Points Are Missing

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The information in this article can help you when your My Nintendo Points (Gold, Platinum, Super Mario Run, etc) are missing from your Nintendo Account.

Possible solutions

Make sure you have redeemed the Point Box tutorial reward. This stores your My Nintendo points, and if you do not have it your points will not appear.
Review your My Nintendo points summary to verify the situation:
- Check your total point balances to see if the points appear. Points are divided between Gold, Regular Platinum, and Application Platinum (like Super Mario Run), depending on the mission you completed.
- Review your Points history to determine whether the My Nintendo points have been spent already or have expired. Any Points showing a minus amount (example: -30) were deducted when you redeemed a reward or when the points expired.

Situation not resolved

Which type of My Nintendo points are still missing from your balance? Gold Points General Platinum Points Application Platinum Points (Super Mario Run, etc)
Gold Points may not appear in your point history for various reasons. The following information may help explain why some of your Gold Points might not appear:
- Keep in mind that after March 25, 2026, it is no longer possible to earn Gold Points.
- Gold Points that you earned previously are only usable in countries with the same currency as the country where they were earned.
  - Gold Points cannot be transferred between countries with different currencies.
  - If you have changed the country setting associated with your Nintendo Account to a country other than where they were earned, your Gold Points will remain in your Nintendo Account but they will not be displayed and cannot be used.
  - Make sure that your Nintendo Account is set to the correct country to use Gold Points that you’ve accrued.
Platinum Points may not appear in your point history for various reasons. The following information may help explain why some of your Platinum Points might not appear:
- Review our information on how My Nintendo Points are earned and How to Complete a My Nintendo Mission to ensure that you should have received the Platinum Points.
- Platinum Points are not always automatically added when completing a mission—you may need to perform a further action to redeem the points:
  - Some missions require selecting Collect Points on the mission page to redeem the points.
    
    These missions may also have a timeframe during which the points must be collected. If this time passes, the mission will count as completed but the points will not be granted.
    
    If the Collect Points button is grey and says "Mission complete", you have already redeemed the points for that mission or the timeframe to collect the points for the mission has passed.
  - Nintendo Switch Online missions are completed by using Nintendo Switch Online services on your Nintendo Switch system, and points are only granted when you launch Nintendo Switch Online from the HOME Menu.
    
    The completion status for Nintendo Switch Online missions may be delayed when the Nintendo Switch Online services are experiencing high traffic. If the mission is not completing right away, please check the mission status later.
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Platinum Points for specific applications (Super Mario Run, etc.) may not appear in your point history for various reasons. The following information may help explain why some of your Application Platinum Points might not appear:
- Review our information on how My Nintendo Points are earned to ensure that you should have received the Application Platinum Points.
- Application Platinum Points received on an iOS device cannot be redeemed or viewed on an Android device, and vice versa. To see your full Platinum Point balance, please visit the My Nintendo website.
- Application Platinum Points are not always automatically added when completing a mission—you may need to visit the My Nintendo Mission website and select Collect Points to redeem the points.
  - These missions may also have a timeframe during which the points must be collected. If this time passes, the mission will count as completed but the points will not be granted.
  - If the button is grey, you have already redeemed the points for that mission or the timeframe to collect the points for the mission has passed.
Did this resolve your issue? Yes No
If this information resolved your issue, then you’re all set! Be sure to check out Nintendo's website for all the latest news and information about Nintendo’s products.

If you completed a mission for My Nintendo Platinum Points, but they weren't added to your Nintendo Account, we will need to research your issue further. Please contact us for additional assistance.

If this information resolved your issue, then you’re all set! Be sure to check out Nintendo's website for all the latest news and information about Nintendo’s products.

If you completed a specific application mission for Platinum Points, but they weren't added to your Nintendo Account, we will need to research your issue further. Please contact us for additional assistance.

My Nintendo Points Are Missing

Possible solutions

Situation not resolved

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