Assistance with Purchases Through Nintendo

Downloading games and applications

Games and applications, including applications for video streaming services, can be downloaded directly to your device.

• Nintendo Switch 2 and Nintendo Switch: Games and applications can be downloaded from the Nintendo eShop.
• Wii U: The Nintendo eShop was closed to new purchases on March 27, 2023. Previously purchased titles can still be re-downloaded for the foreseeable future.
• Nintendo 3DS family: The Nintendo eShop was closed to new purchases on March 27, 2023. Previously purchased titles can still be re-downloaded for the foreseeable future.
• Wii: The Wii Shop Channel was closed to new purchases on January 30, 2019. Previously purchased titles can still be re-downloaded. However, this option will also be discontinued at some point in the future.
• Nintendo DSi: The Nintendo DSi Shop was closed to new purchases on March 31, 2017. Previously purchased titles can still be re-downloaded. However, this option will also be discontinued at some point in the future.

Held funds or double charges

Learn more about what you should do if a charge appears on your credit card statement or account balance that you feel was made in error, or if a purchase appears to have gone through multiple times on a credit card statement or account balance.

Nintendo eShop purchases through the Nintendo Store

Most of the games that are available through the Nintendo eShop on Nintendo Switch 2 or Nintendo Switch can also be purchased online through the individual game pages on Nintendo Store. Your game will be automatically downloaded to the system associated to your account.

• A Nintendo Account is required to purchase games through Nintendo's website.
• This feature is currently available to residents of the Argentina, Brazil, Canada, Chile, Colombia, Mexico, and Peru.

Unable to complete your credit card purchase

There may be a few different reasons that your transaction didn't go through. Always make sure that you are entering your credit card information correctly, and that there are enough funds on the card to cover the cost of your order. For assistance with some common error messages, use the links below:

• "Contact your card issuer or select a different payment method."
• "Verify the information you have entered."