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Nintendo Switch Lite: Using & Troubleshooting

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  1. Super NES Controller Will Not Power On

     The information in this article can help you when: The Super NES Controller will not power on. The player LEDs on the Super NES Controller will not light up or blink when pressing a button. Note It takes approximately 3.5 hours to fully charge the Super NES Controller. What to do Verify that you are using the Super NES Controller, model No. HAC-042. The model number can be found on... KA ID: 47360 Meta-Answer ID: 39716

  2. Message: "The backup save data was created separately from the save data on this console."

     Steps for when the message "The backup save data was created separately from the save data on this console" is displayed while trying to download a save data backup from the cloud to a Nintendo... Information This issue may occur if, after backing up your save data from one console to the cloud, you then played on another console without first downloading the save data backup stored to the... KA ID: 41234 Meta-Answer ID: 35404

  3. Only the Audio Plays During Playback of Captured Videos

     The information in this article can help you when: At times only the audio plays during the playback of a captured video. The length of the captured video may be longer than 30 seconds. Important: If the issue has already occurred on a captured video file, the only option is to delete it and capture a new video. Note: Applying system menu version 5.0.0 or higher will help prevent... KA ID: 28385 Meta-Answer ID: 22930

  4. Unable to Connect to a Saved Bluetooth Audio Device on Nintendo Switch

     The information in this article can help when you try to connect a Bluetooth audio device, such as headphones, to your Nintendo Switch system that you have previously paired, but you are unable to... Note: Note: This article can help when you are trying to connect a Bluetooth audio device to your Nintendo Switch system after it has already been paired. If you are trying to pair a Bluetooth audio... KA ID: 56271 Meta-Answer ID: 44823

  5. NES Controller Physical Damage

     The information in this article can help you when: One or both of the NES Controllers have been physically damaged or have suffered catastrophic breakage. A button or the part of the NES Controller... What to do The damaged NES Controller(s) will need to be serviced. Please contact us for support. KA ID: 42762 Meta-Answer ID: 36727

  6. How to Report Players You Have Played with in Splatoon 2 for Inappropriate Activity

     In this article, you'll learn how to report players that you have recently played with in Splatoon 2 for inappropriate activity. Important: Reporting players you have recently played with can only be done through the Nintendo Switch App. Complete these steps Open the Nintendo Switch App on your smart device. Select Splatoon 2... KA ID: 27176 Meta-Answer ID: 22167

  7. Poké Ball Plus Specs

     Package contents : Poké Ball Plus, USB charging cable Size: 48mm diameter (not including protruding parts) Weight: Approx. 65g Internal battery: Lithium Ion 220 mAh Please note the battery is not... KA ID: 42359 Meta-Answer ID: 36392

  8. How to Charge Poké Ball Plus

     Follow these steps to charge the battery on the Poké Ball Plus accessory. Complete these steps The Poké Ball Plus can be charged in the following ways: While connected directly to the Nintendo Switch 2 or Nintendo Switch AC adapter Lift the connector cover located at... KA ID: 42332 Meta-Answer ID: 36368

  9. Error Message: "This Game Card Cannot be Played on this Console."

     Follow these steps when you insert a game card into your Nintendo Switch console and the message "This game card cannot be played on this console" appears. Information This error message indicates that you are trying to play a Nintendo Switch 2 game using your Nintendo Switch console. Nintendo Switch 2 games, except for the Nintendo... KA ID: 68411 Meta-Answer ID: 55087

  10. SEGA Genesis Control Pad Will Not Power On

     The information in this article can help you when: The SEGA Genesis Control Pad will not power on. The player LEDs on the SEGA Genesis Control Pad will not light up or blink when pressing a button. Note It takes approximately 3.5 hours to fully charge the SEGA Genesis Control Pad. What to do Verify that you are using the SEGA Genesis Control Pad, model No. HAC-046. The model number can be... KA ID: 56728 Meta-Answer ID: 45195
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