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Touch Screen Is Not Responding on Nintendo Switch
Steps to help you when the screen on the Nintendo Switch console does not work as expected when you tap or swipe it with your finger. KA ID: 22530 -
How to Purchase or Extend a Nintendo Switch Online Membership
Steps to buy a new Nintendo Switch Online membership or add time to an ongoing membership through Nintendo eShop or the Nintendo website. Information You can purchase a new membership if you do not already have one, or extend your existing membership time up to three years by purchasing your current membership plan again. Existing... KA ID: 41195 -
Link to a URL Start a Joy-Con Service Request
Updated KA ID: 46902 -
Nintendo Account Recovery Process
Updated Learn how to recover and secure your Nintendo Account when: You receive an email notification that “A new device has been used to sign in to this Nintendo Account.” The email might include... What to do Sign in to your Nintendo Account on the Nintendo Account website and change your password. If you don't remember your Nintendo Account password or login information, see Forgot Nintendo... KA ID: 47194 -
Forgot Nintendo Account Sign-in Info
Updated Steps for when you've forgotten the sign-in information (email address, password, or sign-in ID) associated to your Nintendo Account, or a child in your family group has forgotten their information. Important If you have registered a passkey with your Nintendo Account but are unable to sign in using it, please refer to Unable to sign in to Nintendo Account using a Passkey. If you have enabled... KA ID: 15991 -
How to Manage Passkey Authentication for a Nintendo Account
Steps for registering, reviewing, or removing passkeys for your Nintendo Account. Information Registering a passkey with your Nintendo Account adds an additional layer of security that can help prevent unauthorized access to the account. When signing in to your account , you can... KA ID: 62531 -
Did Not Receive an Email from Nintendo (Order Confirmation, Account Verification, Nintendo eShop Receipt, etc.)
Help when you are not receiving emails from Nintendo, including: Emails to create or verify your Nintendo Account Family group invitations Parental controls or password reset Order confirmations and... What to do What type of email has not arrived? Account verification Follow the steps in the article below that describes what you need to do: Email required to create a Nintendo Account (Nintendo... KA ID: 2237 -
How to Sign In to a Nintendo Account
Updated Steps to log in to your existing Nintendo Account with an email address, sign-in ID, passkey, Google account, or Apple Account. Complete these steps In most cases, you can sign in to your Nintendo Account by entering your email address and password, or your sign-in ID and password, when prompted. There are other ways to sign... KA ID: 15984 -
Issues Signing in to a Nintendo Account
The information in this article can help you when you are unable to sign in to your Nintendo Account. Possible solutions What is the situation? Forgot password or sign-in information Issues with 2-Step verification Issues with using a passkey Nintendo Account email was accessed or information was... KA ID: 59077 -
Unable to sign in to Nintendo Account using a Passkey
The information in this article can help you when you are trying to use a passkey to sign in to your Nintendo Account, but it isn't working. What to do To sign in using a passkey, you must have previously registered a passkey using a compatible device. If you try to sign in from a device that is not compatible with passkeys, you may... KA ID: 62567
