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Nintendo Account Recovery Process
Learn how to recover and secure your Nintendo Account when: You receive an email notification that “A new device has been used to sign in to this Nintendo Account.” The email might include... What to do Sign in to your Nintendo Account on the Nintendo Account website and change your password. If you don't remember your Nintendo Account password or login information, see Forgot Nintendo... KA ID: 47194 -
Did Not Receive an Email from Nintendo (Order Confirmation, Account Verification, Nintendo eShop Receipt, etc.)
Updated Help when you are not receiving emails from Nintendo, including: Emails to create or verify your Nintendo Account Family group invitations Parental controls or password reset Order confirmations and... KA ID: 2237 -
Nintendo Switch App Overview and FAQ
Updated The Nintendo Switch Online smart device app has changed to the Nintendo Switch App. If you already have the Nintendo Switch Online app on your smart device, it may be automatically updated or you can... KA ID: 26938 -
What Is the Difference Between the Pokemon HOME Basic and Premium Plans?
Players with a free Pokémon HOME Basic Plan can use Pokémon HOME to move and trade Pokémon between compatible Pokémon games. Additionally, Pokémon fans can enroll in the Pokémon HOME Premium Plan for... KA ID: 48800 -
How to Voice Chat Using the Nintendo Switch App
Information on how to use the voice chat feature of the Nintendo Switch App on smart devices. Note An active Nintendo Switch Online membership is required to use the voice chat features of the Nintendo Switch App. The voice chat feature of the Nintendo Switch App can be used by Nintendo... KA ID: 41223 -
Can I Restrict Credit Card Purchases on My Child’s Nintendo Account?
Depending on the type of software, purchases can be restricted through the Nintendo Account and/or Nintendo Network ID (NNID) that is linked to the child's account. Nintendo Switch 2/Nintendo... KA ID: 19621 -
Pokémon HOME FAQ
General info What is Pokémon HOME? Which games are compatible with Pokémon HOME? What are the requirements for Pokémon HOME? Is a Nintendo Account required to use Pokémon HOME? Can I access Pokémon... KA ID: 48803 -
How to Download or Update the Nintendo Switch Parental Controls Smart Device App
Updated Follow these steps to download or update the Nintendo Switch Parental Controls app, or review the app's update history. Note: The Nintendo Switch Parental Controls app is compatible with smart devices which use the iOS and Android operating systems. Complete these steps Visit p.nintendo.com using your smart device... KA ID: 22385 -
Nintendo Store app: User Agreement
User Agreement Nintendo Privacy Policy Community Guidelines End User License Agreement (EULA) User Agreement Effective Date: 11/2025 If you are under the age of 18 STOP! You must get your parent or... KA ID: 71213 -
How to View Play Activity in the Nintendo Store App (MT-41001)
Use the Nintendo Store app to find details about when and how long you’ve played games on your Nintendo consoles. Complete these steps In the Nintendo Store app, go to the User Page , then tap Play Activity. To view your recently played games: Find your 5 most recently played games at the top of the Play... KA ID: 68647
