Joy-Con Pairing Issues with Nintendo Switch 2
Nintendo Switch 2
Help for when you're trying to wirelessly connect Joy-Con controller(s) with Nintendo Switch 2 console and they won't successfully pair, or they disconnect shortly after pairing.
Note: If the consumer is having issues with their Joy-Con 2, see Joy-Con 2 Repeatedly Connects/Disconnects From the Console.
Before you start
You will need:
- Your Nintendo Switch 2 console
- Your Nintendo Switch 2 dock and cables
What to do
- Confirm that your console has the latest system update.
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How to check for the latest system update
- Select System Settings on the HOME Menu.
- Scroll down to the bottom of the System Settings menu and select System.
- Select System Update to start the system update process.
- The system will check to see if an update is available.
For more information, see How to Perform a System Update on Nintendo Switch 2 or How to Perform a System Update on Nintendo Switch.
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How to check for the latest system update
- Confirm that the Nintendo Switch 2 dock is connected using a Ultra High Speed HDMI cable.
- The HDMI cable included with the Nintendo Switch 2 console is an Ultra High Spree HDMI cable. The HDMI cable included with the Nintendo Switch is not.
- Using the wrong HDMI cable type with the Nintendo Switch 2 dock and console may affect the performance of the console and accessories.
- If you switched the HDMI cable, reconnect the controller after changing out the cable.
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How to reconnect the Joy-Con controller
- Go to Controllers from the HOME Menu.
- Select Change Grip Order.
- Press the SYNC Button on the controller.
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How to reconnect the Joy-Con controller
Situation not resolved
Please contact us for support.
