Error Code: 2217-0001
Steps for when trying to perform a system transfer and you receive Error Code: 2217-0001.
Complete these steps
- Press and hold the POWER Button on both consoles for 12 seconds to turn them off.
- Turn both consoles back on by pressing the POWER Button.
- On the screen with the message about resuming the system transfer, press and hold the (L) or (R) Stick AND (+) or (-) Button on the controller(s) for about two seconds. This should cancel the system transfer.
Due to the nature of the issue, we recommend doing a save data transfer rather than attempting a full system transfer again.
- After signing in to your Nintendo Account on the Nintendo Switch 2, proceed with a save data transfer.
- If you have Animal Crossing: New Horizons save data to transfer, follow steps in How to Transfer Animal Crossing: New Horizons Save Data first. Then, see How to Transfer Your Save Data To a Nearby Console for steps.
Situation not resolved
If you're unable to complete the save data transfer, try the following:
- Perform an internet connection test on each console. Confirm they're connected to the internet.
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How to test your Internet connection
- Select the System Settings icon from the HOME Menu.
- Scroll down through the System Settings menu and select Internet.
- Select Test Connection. The test will begin immediately. A message will appear stating if the test was successful with the results listed below.
- Connection Name
The name you have given the Internet connection, within the connection settings. If you have not named the connection, it will be displayed.
- SSID
The SSID of the wireless network you are connecting to.
- Internet Connection
The result of an Internet connectivity test. If Success is displayed, it indicates the console was able to connect with Nintendo's services.
- Global IP Address
The global IP address of the network you are using.
- NAT Type
The results of a NAT test for the network you are connecting to. This will range from A (best for peer-to-peer communication) to F (unable to complete peer-to-peer communication).
- Download Speed
The speed at which data was sent to you over the network you are connecting to.
- Upload Speed
The speed at which data was sent from you over the network you are connecting to.
- Connection Name
For more information, see How to Use the Internet Connection Test.
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How to test your Internet connection
If either console fails to connect to the internet, it will need to be sent in for service.
If both fail to connect to the internet, or are unable to perform the save data transfer, both consoles will need to be sent in for service.
For your convenience, Nintendo provides a quick and easy-to-use online service request process.
