Joy-Con 2 Controller Buttons are Not Responding While Attached to Nintendo Switch 2 Console

What to do

1. Power off the console and clean the area around any sticky or stuck buttons using a soft, dry toothbrush.

   Important: Avoid using any cleaners or fluids.

   • How to power off a Nintendo Switch 2 console
     1. Press and hold the POWER Button for at least three seconds.
     2. Select Power Options.
     3. Select Power Off.
2. Power on the console and check that it has the latest system update.
   • How to perform a system update on Nintendo Switch 2
     1. Select the System Settings on the HOME Menu.
        
        
        
        
     2. Scroll down through the System Settings menu and select System.
     3. Select System Update, to start the system update process.
        
        
        
        
        • During the process, the system will first perform a check to determine if a new system update is available.
        • If an update is available, the download process will begin automatically.
   • 'The Connected Controller's Button Mapping Changed' message appears when powered on

     This indicates the button mapping on your controller was changed.

     Select Reset the Button Mapping on the message in order to complete this troubleshooting.

     For more information, check the Guide to Accessibility Features on Nintendo Switch 2.

3. Continue troubleshooting the affected button(s).

• HOME Button or C Button

  Press the HOME Button or C Button while navigating the menus or within a game.

  • The Button still doesn't work

    If the Joy-Con 2 is recognized, but the HOME or C Button does not respond correctly, the right Joy-Con 2 controller will need to be serviced. Do not include the console.

    For your convenience, Nintendo provides a quick and easy-to-use online service request process.

• Capture Button

  Press the Capture Button while in the HOME Menu.

  If the button still is not functioning, continue troubleshooting using Unable to Capture Screenshots.

• Other Button(s)
  1. From the HOME Menu select System Settings, then scroll down the menu on the left-hand side and select Controllers & Accessories.
     
  2. Select Test Input Devices, then Test Controller Buttons.
     
  3. Press the button or control stick on the controller you wish to test.
     • In addition to allowing for analog input, the control sticks can also function as buttons for compatible software.
     • An icon for the button or control stick that was pressed will be displayed on the screen.
       • Note that the HOME Button, Capture Button, C Button, POWER Button, volume buttons, and SYNC Button aren't included in this test and will not appear in the list of icons.
       
  4. Press and hold down any button or control stick to end the test.
  • The button doesn't work during the test

    If the Joy-Con 2 is recognized as being attached to the console, but the button test fails, the problematic Joy-Con 2 controller will need to be serviced. Do not include the console.

    For your convenience, Nintendo provides a quick and easy-to-use online service request process.

  • The button only doesn't work in one game or app

    It's possible that the intended button is not compatible with that game or application. Check the in-game or in-app instructions for more information.