+Control Pad is Not Responding Correctly on the Nintendo Switch 2 Pro Controller

What to do

1. Check if any buttons on the controller have been remapped.
   • How to check if buttons have been remapped.

     You can tell that a controller's button inputs have been remapped because throughout different menus, a wrench icon will be displayed beside the controller in-use at the bottom-left corner of the console screen.

     

     
   • Button(s) have been remapped
     • If they have been remapped, we recommend the controller button configuration is set to the standard inputs while troubleshooting.
     • Alternatively, set the console to sleep mode. Upon waking up the console, you’ll have the option to reset the controller inputs.
2. Ensure your console has the latest system update.
   • How to check for the latest system update
     1. Select System Settings on the HOME Menu.
     2. Scroll down to the bottom of the System Settings menu and select System.
     3. Select System Update to start the system update process.
        • The system will check to see if an update is available.

     For more information, see How to Perform a System Update on Nintendo Switch 2 or How to Perform a System Update on Nintendo Switch.

3. Check that the Pro Controller has power and that it is paired to the console.
   • How to check if the Nintendo Switch 2 Pro Controller is paired and charged

     While on the HOME Menu press any button on the Pro Controller.

     • If one or more of the player LEDs on the controller blink and remain lit, the controller is already charged and paired to the console.
     • If the player LEDs momentarily light up in a sequence and then shut off, the Pro Controller will need to be paired to the console.
     • If none of the player LEDs light up, the Pro Controller is out of power and will need to be recharged.
4. Update the controller firmware.
   • How to update controller firmware on Nintendo Switch 2
     1. Ensure your console has the latest system update installed.
     2. Select System Settings from the HOME Menu.
     3. Scroll down to Controllers & Accessories.
     4. In the Controllers & Accessories options, scroll down and select Update Controllers to begin updating any controllers that are powered on and paired with the console.
        • If multiple controllers are paired to the console, the controllers will be updated one controller at a time.
        • If the update stops before it can be completed, try this step again.

     For more information, follow How to Update Controller Firmware on Nintendo Switch 2.

5. Reset the controller by pressing the SYNC Button once, then press any other button on the controller to power it on again.
6. Test the button input to verify that the +Control Pad is functioning properly. Check the +Control Pad inputs for Up, Down, Left, and Right.
7. Try navigating the HOME Menu using the +Control Pad or start a compatible game that uses the +Control Pad.
   • Button test was successful but the +Control Pad does not respond with a particular game/application

     Try the following:

     • Check the software manual or game packaging to ensure compatibility.
     • Decrease the distance between the Pro Controller and the console.
     • To minimize wireless interference, ensure that the console is not placed behind a TV, under a metal object, or within three to four feet of other wireless devices, such as wireless speakers, cordless phones, etc.
     • Test the Pro Controller using a different compatible game or software.