Skip Navigation

Nintendo Switch 2 Cannot Be Charged

Nintendo Switch 2

Steps for when your Nintendo Switch 2 does not charge or the battery level does not increase to full while the AC adapter is plugged into the system or dock.

Before you start

You will need:

  • Your Nintendo Switch 2 console
  • Nintendo Switch 2 AC adapter (MOD. NGN-01), or other compatible AC adapter, and USB-C cable
  • Access to power outlet

Remove your Nintendo Switch 2 from the dock when completing the following troubleshooting.

What to do

  1. Unplug the AC adapter from both the wall and dock/console. Leave unplugged for 30 seconds to reset the AC adapter.
  2. Hold down the POWER Button Nintendo Switch 2 console with POWER Button and volume buttons highlighted on the console for 20 seconds.
  3. Release the POWER Button. This performs a forced shut down on the console.
  4. Plug the AC adapter back into the outlet then directly into the console.
    • Try a different power outlet in case there is an issue with the first one you tried.
    • It's recommended to plug the charger into an outlet directly, rather than a power strip, for testing.
  5. Press the POWER Button once. The console should turn back on.
    • The charging icon is displayed on a blank screen

      If the battery charge on the console is nearly depleted when the AC adapter is first plugged in, the screen will remain off and a charging indicator will be momentarily displayed in the top-left corner of the console screen.

      Battery charging indicator highlight on Nintendo Switch 2 with console screen off
      Charge the console for at least 30 minutes before trying to power it on again and see if the issue is resolved.

Situation not resolved

If the battery charging icon is not displayed or if the battery level does not reach 100% charged after several hours, there may be an issue with the AC adapter or charging ports.

  1. Test the AC adapter in the other USB Type-C® connector port Diagram showing the front of the Nintendo Switch 2 console with the USB Type-C® connector ports highlighted by 3 and 6. on the console. There is one on the top and one on the bottom of the console.
    • The other USB-C connector works

      The Nintendo Switch 2 console will need to come in for service.

      For your convenience, Nintendo provides a quick and easy-to-use online service request process.

  2. Unplug the AC adapter from your console.
  3. Plug the AC adapter into another Nintendo product that uses USB-C, such as a Nintendo Switch 2 Pro Controller or the dock for your console.
  4. Check to see if the other device charges (if testing on a dock, you may see the power light turn on for a moment when first plugging it in).
  1. Does the AC adapter charge/power a different Nintendo device?

  2. The Nintendo Switch 2 console will need to come in for service.

    For your convenience, Nintendo provides a quick and easy-to-use online service request process.

    1. Check the model number to verify you are using the Nintendo Switch 2 AC adapter. The model number can be found on the side of the AC adapter. It should read MOD. NGN-01 near the top of the text.
      Image of a Nintendo Switch 2 AC adapter and USB-C Cable
      • Not using a Nintendo Switch 2 AC adapter
        • A Nintendo Switch AC adapter can be used to charge the console directly, but can not be used with the Nintendo Switch 2 dock for charging or using the console in TV mode.
        • If a non-licensed AC adapter is being used, esure that it provides an adequate power output. If it still isn't working, replacing it with the correct accessory may resolve the problem.

        You can purchase a Nintendo Switch 2 AC adapter from Nintendo Store.

    2. Check the AC adapter for damage. Damage can include frayed or split cord, loose connectors, kinks, etc.
    3. Use a different AC adapter to try to charge the console.
      • Don't have a second AC adapter

        The Nintendo Switch 2 console will need to come in for service.

        For your convenience, Nintendo provides a quick and easy-to-use online service request process.

        • For testing purposes, be sure to include the AC adapter.
      • The screen still remains blank

        If the issue is not resolved using the troubleshooting steps above, the Nintendo Switch 2 console will need to come in for service.

        For your convenience, Nintendo provides a quick and easy-to-use online service request process.

        • For testing purposes, be sure to include the AC adapter.
    4. Check both the USB-C connector on the top and at the bottom of the Nintendo Switch 2 console Diagram showing the front of the Nintendo Switch 2 console with the USB Type-C® connector ports highlighted by 3 and 6. for damage, such as bent metal.
      • The USB-C connector on the console is damaged

        If any damage is found to the USB-C connector, the Nintendo Switch console will need to be sent in for service.

        For your convenience, Nintendo provides a quick and easy-to-use online service request process.

Additional information

  • Use a licensed Nintendo Switch 2 AC adapter (NGN-01) for best performance results.
    • If you don’t have a licensed adapter, an AC adapter with an output of 54W or more can be used, but please note, unlicensed products do not undergo Nintendo's testing and evaluation process and may have compatibility problems.
    • A Nintendo Switch AC adapter (HAC-002) Image of a Nintendo Switch AC adapter with model number HAC-002 highlighted can be used to charge the Nintendo Switch 2 console directly but not with the Nintendo Switch 2 dock for charging or TV mode.
  • Nintendo Switch 2 consoles do not have a power light.

Was this helpful?