Error Code: 2804-2300 to 2804-2302

What to do

1. Make sure both accounts are in the same family group. Depending on how each account is set up currently, you may need to do one of the following:
   • If you are the admin of your family group, you can invite the child's Nintendo Account into your family group or transfer it from another family group.
   • If the child's account is already in a family group and your account has not been added to it, the admin of that family group can invite you.
2. Assign the Parent/Guardian role to the Nintendo Account you are using to sign into the Nintendo Switch Parental Controls app.
   • How to set a Nintendo Account as a Parent/Guardian
     1. Log in to the admin Nintendo Account for the family group.
     2. Select Family group.
     3. Select the Nintendo Account that you want to set as a parent/guardian account.
        • Parent/Guardian status can only be set to non-supervised Nintendo Accounts for users aged 18+.
     4. Click Set as parent/guardian to complete the process. The parent/guardian can assign the supervised role to other Nintendo Accounts in the family group, as well as manage Nintendo eShop restrictions for any supervised accounts in the family group.

     For more information, please read How to Assign Nintendo Account Family Group Roles.

3. Assign the Supervised role to the Nintendo Account you are trying to supervise using the app.
   • How to set a Nintendo Account as Supervised

     Note: Nintendo Accounts added for children who are subject to verifiable parental consent laws are automatically set as a supervised account. You may find our information on adding a Nintendo Account to a family group helpful.

     1. Log in to an admin or parent/guardian Nintendo Account in the family group.
     2. Select Family group.
     3. Select the Nintendo Account that you want to set as a supervised account.
     4. Select Set as supervised account, then OK. A verification email will be sent to the email address that you entered.
     5. The owner of the other Nintendo Account will need to do the following to agree:
        1. Open the email and click the verification link.
        2. Sign in to their Nintendo Account.
        3. Click Accept to set their account as Supervised.
     6. Once the Nintendo Account owner has agreed, their account will appear as Supervised in the family group.

     For more information, please read How to Assign Nintendo Account Family Group Roles.

4. In the app, try the action that resulted in the error code again.