Unable to Power Off the Nintendo Switch 2 or the POWER Button Does Not Respond

Complete these steps

1. Remove any game cards or microSD Express cards from the console.
   • How to remove a game card from a Nintendo Switch 2 console
     Important: Remove a game card only while on the HOME Menu, or when the console is powered off. If you have suspended a software title, make sure you have closed it before removing its game card.

     1. Open the game card slot cover located on the top right side of your Nintendo Switch 2 console.
     2. Gently push down on the inserted game card until the card clicks.
     3. Release the game card and it will partially eject.
     4. Slide the game card out of the game card slot and close the cover.

     For more information, please see How to Insert/Remove Game Cards on Nintendo Switch 2

   • How to remove a microSD card
     1. With the console powered off, locate the microSD card slot:
        • Nintendo Switch 2: Gently swing the adjustable stand open to show the microSD card slot.
        • Nintendo Switch – OLED Model: Gently swing the adjustable stand open to show the microSD card slot.
        • Nintendo Switch: Gently swing the stand open to show the microSD card slot.
        • Nintendo Switch Lite: Gently open the microSD card slot cover.
     2. Gently push down on the top of the microSD card until you hear a click, then slide it out of the microSD card slot.

     For more information, see How to Insert/Remove microSD Express Cards on Nintendo Switch 2 or How to Insert/Remove microSD Cards on Nintendo Switch.

2. Power off the console.
   • How to power off a Nintendo Switch 2 console
     1. Press and hold the POWER Button for at least three seconds.
     2. Select Power Options.
     3. Select Power Off.
   • Console does not power off

     If the console does not respond, press and hold down the POWER Button for at least 20 seconds to force the console to shut down.

3. Press the POWER Button once to turn the console on again, then ensure it has the latest system update.
   • How to perform a system update on Nintendo Switch 2
     1. Select the System Settings on the HOME Menu.
        
        
        
        
     2. Scroll down through the System Settings menu and select System.
     3. Select System Update, to start the system update process.
        
        
        
        
        • During the process, the system will first perform a check to determine if a new system update is available.
        • If an update is available, the download process will begin automatically.