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Error Message: "This page cannot be displayed. Please start the process over from the beginning."

Nintendo Switch 2

Steps for when the message "This page cannot be displayed. Please start the process over from the beginning. Note: Do not use the Back button on your web browser." appears on accounts.nintendo.com.

Possible solutions

  1. What are you trying to do when the error appears?

  2. This message will appear if the verification code that is sent to your email address during Nintendo Account creation has expired. Please start the Nintendo Account creation process again from the beginning.

    • Clear any current Nintendo Account log-in information from the browser that you’re using and try again:
      1. Sign out of your Nintendo Account (and any related linked accounts).
      2. If there are multiple tabs open in the browser, make sure that you check or close each one, and log out of the Nintendo Account on those as applicable.
      3. Clear the browser’s cache on the device that you’re using.
      4. Select the Forgot your password? link to have a new email sent. Select the link in the email to try again.
        • Make sure that the link is opening in the correct browser. If the link opens in a different browser, repeat the previous steps in the new browser to make sure the history is cleared in the new browser also.
    • Try using a different browser to reset your password.
    • Try using a different device to reset your password.

    If the issue persists, please contact us for support.

    • Clear any current Nintendo Account log-in information from the browser that you’re using and try again:
      1. Sign out of your Nintendo Account (and any related linked accounts).
      2. If there are multiple tabs open in the browser, make sure that you check or close each one, and log out of the Nintendo Account on those as applicable.
      3. Clear the browser’s cache on the device that you’re using.
      4. Select the Forgot your password? link to have a new email sent. Select the link in the email to try again.
        • Make sure that the link is opening in the correct browser. If the link opens in a different browser, repeat the previous steps in the new browser to make sure the history is cleared in the new browser also.
    • Try using an incognito window to access your Nintendo Account.
    • Try using a different browser to access your Nintendo Account.
    • Try using a different device to access your Nintendo Account.

    If the issue persists, please contact us for support.

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