Network Bandwidth Troubleshooting
The information in this article can help you resolve issues with your home network's Internet speed.
Possible solutions
- Verify you are using a recommended Internet service.
We recommend using a high-speed, wired Internet connection such as a Cable, DSL, or Fiber Optics Internet connection.
The use of other services, such as 5G, cellular or satellite Internet, may result in lag, latency, or slow download speeds that prevent use of some online features. If you're experiencing an issue that may be related to use of these services, try another type of Internet connection if possible.
- Ensure no other users or applications are utilizing bandwidth on your network.
Devices streaming video content, downloading files, or performing other bandwidth-intensive tasks may affect the speeds at which other devices can send and receive data over the Internet. Turn off any of devices or programs you may find running.
- Perform an Internet speed test to measure your available bandwidth.
Using a PC, you can check your network's download speeds by visiting one of the following sites (or by searching "Internet speed test" using a search engine):
- If you are receiving download speeds less than recommended (many services operate best with a download speed of 1.5Mbps or higher - the higher the better), please contact your network administrator or Internet Service Provider.
- Troubleshoot your network for wireless interference.
If you have experienced weak or poor signal strength with wireless devices on your home network, improving your network's wireless signal strength can also increase the connection speeds of devices on your network.
