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Error Code: 2811-6060

Nintendo Switch 2, Nintendo Switch, Nintendo Switch Lite, Nintendo Switch - OLED Model

Steps for when you try to redeem a download code in the Nintendo eShop, but receive the error code 2811-6060 and the message "This product has already been purchased."

Information

This error occurs when you have already purchased the content that the download code is for.

What to do

  1. Scroll through the HOME Menu to see if the game is already downloaded to your system, or, for downloadable content, start the game and check if the DLC is present in the game.
    • You may need to select All Software to view your full list of downloaded games.
  2. If the content is not appearing, redownload it at no cost using the same Nintendo Account that originally purchased it.
    • How to redownload a game or DLC

      To redownload a digital game or DLC, load the virtual game card:

      1. Select Virtual Game CardsThe Virtual Game Cards icon shown on the Nintendo Switch HOME Menu. Tarjetas de juego virtualesEl icono de tarjetas de juego virtuales se muestra en el menú HOME de Nintendo Switch. Cartes de jeu virtuellesL’icône des Cartes de jeu virtuelles affichée sur le menu HOME de la Nintendo Switch. Cartões de jogo virtuaisO ícone dos Cartões de jogo virtuais exibido no Menu HOME do Nintendo Switch. from the HOME Menu.
      2. Select your user.
      3. If prompted, enter your user verification PIN or enter your Nintendo Account password.
      4. Select the item you want to redownload from the list of your virtual game cards.
      5. Select Load on This System Cargar en esta consola Charger sur cette console Carregar neste console .
      6. The game (and any DLC for that game you have purchased) will begin downloading. You can check the download status on the HOME Menu.

      For more details, including how to redownload games that are not virtual game cards, read How to Redownload Nintendo Switch 2 or Nintendo Switch Digital Content.

    • Content does not appear in list of virtual game cards

      Try again with other accounts on the system until you locate the one that was used to make the purchase.

Situation not resolved

If you already purchased the content that the code is for, check with the retailer where you purchased it to see if they can process a refund.

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