Unable to Read AR Cards
Nintendo 3DS
The information in this article can help you when the Nintendo 3DS cameras are not recognizing an AR Card.
Important: You must start AR Games using the Question Mark Card.
What to do
- Check the distance and the angle from the AR Card. The system should be 14 inches away and be held at a 30 degree angle relative to the card.
- Make sure the card is centered on the screen.
- Make sure the game play area is well-lit.
- Make sure a bright light source is not reflecting off the card.
- Make sure the camera lenses are clean.
- Make sure the card is not damaged or dirty.
- Print a new set of cards from support.nintendo.com/ARcards.
Situation not resolved
If the system is still unable to read AR Cards, the system will need to be serviced.
The following systems are available for service from Nintendo:
- New Nintendo 2DS XL - Serial numbers begin with "NW"
For your convenience, Nintendo provides a quick and easy-to-use online service request process.
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My Nintendo 3DS Family System isn't listed as available for service
Nintendo no longer services the following systems:
- Original Nintendo 3DS - Serial numbers begin with “CW” or “CB”
- Original Nintendo 3DS XL - Serial numbers begin with “SW” or “SB”
- New Nintendo 3DS - Serial numbers begin with “YW”
- New Nintendo 3DS XL - Serial numbers begin with “QW” or "QB"
- Nintendo 2DS - Serial numbers begin with "AW" or "AB"
If you want to try replacing the non-working system, see our information on Where Can I Find Refurbished, Older, & Used Nintendo Products?
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Where is the serial number on Nintendo 3DS Family Systems?
The location of the serial number will differ depending on the system:
- Nintendo 3DS, Nintendo 3DS XL, Nintendo 2DS: The serial number will be visible on a white sticker with a bar code under the battery.
- New Nintendo 3DS XL: The serial number isn't visible under the battery. The serial number is found on a white sticker with a bar code under the back cover plate.
- New Nintendo 3DS: The serial number isn't visible under the battery. The serial number is found on a white sticker with a bar code under the front cover plate.
- New Nintendo 2DS XL: The serial number is found on a white sticker with a bar code inside the game card slot.
