How to Cancel Auto-Renewal for an In-Game Subscription
Steps to cancel automatic renewal for an in-game subscription service so that it terminates at the end of the current subscription period.
Important: You must manage auto-renewal settings through the service where you initially purchased the in-game subscription. If you bought a subscription through a service other than the Nintendo Switch 2 eShop or the Nintendo Switch eShop, your auto-renewal settings can only be adjusted through that service.
Before you start
You will need at least one of the following:
- Your Nintendo Switch 2 or Nintendo Switch console
- Computer or smart device
You will also need:
- An Internet connection
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How to cancel auto-renewal on Nintendo Switch 2
- Select Nintendo eShop on the HOME Menu.
- Select the account that purchased the in-game subscription.
- Select the picture of your icon in the upper-right corner to access Account Information.
- In your account information, scroll down to the "Passes" section to view a list of in-game passes you are subscribed to.
- Select Cancel Your Subscription by Turning Off Automatic Renewal next to the in-game subscription to cancel automatic renewal.
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Cancel Your Subscription by Turning Off Automatic Renewal is unavailable
If "Cancel Your Subscription by Turning Off Automatic Renewal" is not available, then automatic renewal has not been set up or has already been cancelled for this service.
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Re-enabling automatic renewal
If automatic renewal is turned off, it cannot be turned on again during the current subscription period. You can re-enable automatic renewal if you purchase another subscription after the current subscription ends.
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Cancel Your Subscription by Turning Off Automatic Renewal is unavailable
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How to cancel auto-renewal on a Nintendo Switch family console
- Open Nintendo eShop from the HOME Menu.
- Select the Nintendo Account that purchased the subscription.
- Select your User Icon in the top-right corner of the screen.
- Select Your Subscriptions to view a list of in-game passes you are subscribed to.
- Select Cancel Your Subscription by Turning Off Automatic Renewal next to the in-game subscription to cancel automatic renewal.
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Cancel Your Subscription by Turning Off Automatic Renewal is unavailable
If "Cancel Your Subscription by Turning Off Automatic Renewal" is not available, then automatic renewal has not been set up or has already been cancelled for this service.
-
Re-enabling automatic renewal
If automatic renewal is turned off, it cannot be turned on again during the current subscription period. You can re-enable automatic renewal if you purchase another subscription after the current subscription ends.
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Cancel Your Subscription by Turning Off Automatic Renewal is unavailable
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How to cancel auto-renewal on the Shop Menu website
- Visit https://ec.nintendo.com/my/rights and sign in to the Nintendo Account that purchased the in-game subscription.
- Select Cancel your subscription by turning off auto-renewal for the in-game subscription you want to cancel.
- Select Confirm to cancel the subscription.
- Once auto-renewal is turned off, it cannot be turned on again.
Additional information
- Nintendo Account owners under the age of 18 cannot save credit card or PayPal info for automatic renewal payments.
- When you use a credit card to set up automatic renewal, we may receive updated information from your issuing bank or applicable payment service provider about the credit card. This means we may update the saved credit card's number and expiration date if it is replaced or it has expired. This helps ensure that your subscriptions automatically renew and your purchases complete successfully, even if your credit card information changes.
