Did Not Receive a Nintendo Account Identity Verification Email

What to do

1. If you have registered a phone number to your Nintendo Account, use phone number verification instead of email verification.
   • How to verify your Nintendo Account using phone number verification
     1. Select Use another method to verify your identity on the "E-mail address verification" screen.
     2. Select Submit to have a text message with a verification code sent to the phone number associated with your Nintendo Account.
     3. The text message should arrive within a few minutes—enter the code in the "Verification Code" box and select Submit to verify your identity.

     After verifying your identity using your phone number, we recommend ensuring you are able to receive Nintendo Account-related emails by making sure there are no filters in your email account that may be blocking emails from @accounts.nintendo.com, and adding our email address ("no-reply@accounts.nintendo.com") to your contacts address book and safe sender list.

2. If you have not registered a phone number to your Nintendo Account, check your spam/junk email folder to see if the email is there.
3. Make sure there are no filters in your email account that may be blocking emails from @accounts.nintendo.com.
4. Add our email address ("no-reply@accounts.nintendo.com") to your contacts address book and safe sender list.
   • How to add an email address to your contacts or safe sender list

     These steps will vary depending on the email service provider. Common email applications will include an Address Book or Contacts List menu. Here you can select Add Contact and type or paste no-reply@accounts.nintendo.com.

5. Resend the verification code email.
   • How to resend the email when signing in on Nintendo Switch

     If you are using your Nintendo Switch to sign in to your account, resend the email by selecting Haven't received the email? on the e-mail address verification screen, or try signing in again if you are no longer on the verification screen.

   • How to resend the email when using accounts.nintendo.com

     If you are attempting to sign in to your account on a PC or mobile device, resend the email by selecting Resend verification code on the verification screen, or, if you are no longer on the verification screen, try signing in or editing whatever you were trying to change again.