Service request turnaround times
Sending in a Nintendo product for service? Find out how long it may take to process your service request and when you can expect to get your product back.
Package was delivered, but the status hasn’t updated
If tracking shows that your package was delivered to Nintendo but your service request status still shows Due In, don’t worry. During times of high service volume, it may take several days for the status to update. We appreciate your patience while your product is processed for service.
Standard shipping and processing times
Starting from the day you ship your product to Nintendo, you can expect the entire service process to take approximately:
- 10–16 business days for Service
- 8–14 business days for Replacement
Not sure whether your service request is for Service or Replacement? You can check the Service Type in the Nintendo Service Center.
2026 holiday service ship-by dates
Plan ahead for the holidays! To receive your product back by December 24, 2026, make sure you ship it to Nintendo by the date listed for your shipping method.
United States:
- December 11: UPS Ground
- December 17: UPS 2nd Day Air
- December 18: Next Day Air services
Canada:
- December 9: Canada Post Regular Parcel
- December 11: UPS Ground and Purolator Ground
- December 18: Next Day Air services
Have more questions? Visit our Service Request FAQ for additional information.
