Troubleshooting Your Wii U or Wii U GamePad
Wii U
Help with audio or video issues, power troubleshooting, error messages and more can be found on our support site. Try finding help for your issue using the links below:
For physical and liquid damage to the Wii U or Wii U GamePad
If your system or gamepad have been physically damaged or dropped into liquid, use the link below to set up a replacement. Please note that these issues are not covered by warranty:
Nintendo no longer offers service requests for the Wii U console, the Wii U GamePad, or Wii U accessories. You may find our information on replacement and upgrade options helpful.
For all other issues
- In order to find your best replacement option, we need to find out exactly what kind of problem your system is experiencing. To do that, we ask that you first visit the troubleshooting section for Wii U and select the issue you are experiencing. At the end of troubleshooting you will be presented with the best replacement options available to you.
- Warranty will be determined during the set up process for all systems.
