Super NES Controller Does Not Respond Correctly

What to do

Which system are you using?

• Nintendo Switch 2
  1. Verify that you are using the Super NES Controller, model No. HAC-042. The model number can be found on the back of the controller.
     • If a different accessory is being used, replacing it with the correct controller may resolve the problem.
  2. Verify that you are using the NES – Nintendo Switch Online or Super NES – Nintendo Switch Online software.
     • If you are using two Super NES Controllers, only player one can navigate the Game Selection menu.
  3. Ensure you have downloaded and installed any available software updates for Super NES – Nintendo Switch Online prior to starting a game from that library.
  4. If the issue persists, try the following:
     • Ensure your system has the latest system update.

       If the system is already up to date, restart it by holding down the POWER Button for three seconds, then select Power OptionsOpciones de apagadoOptions d'alimentationOpções de desligar and then Restart.

     • Delete the pairing information for any wireless controllers, then pair the Super NES Controller to the system.
     • Reset the Super NES Controller.

       Press the SYNC Button once on the controller, then press any other button on the controller to power it on again.

     • Ensure that the battery charge is not depleted on the Super NES Controller.

       The approximate battery charge will be displayed by going to the HOME Menu and then selecting ControllersControlesManettesControles

     • Check for wireless interference.

       Ensure that the system is not placed behind a TV, under a metal object, or within three to four feet of other wireless devices, such as wireless speakers, cordless phones, etc.

     • Test the Controller buttons.
• Nintendo Switch – OLED Model
  1. Verify that you are using the Super NES Controller, model No. HAC-042. The model number can be found on the back of the controller.
     • If a different accessory is being used, replacing it with the correct controller may resolve the problem.
  2. Verify that you are using the NES – Nintendo Switch Online or Super NES – Nintendo Switch Online software.
     • If you are using two Super NES Controllers, only player one can navigate the Game Selection menu.
  3. Ensure you have downloaded and installed any available software updates for Super NES – Nintendo Switch Online prior to starting a game from that library.
  4. If the issue persists, try the following:
     • Ensure your system has the latest system update.

       If the system is already up to date, restart it by holding down the POWER Button for three seconds, then select Power OptionsOpciones de apagadoOptions d'alimentationOpções de desligar and then Restart.

     • Delete the pairing information for any wireless controllers, then pair the Super NES Controller to the system.
     • Reset the Super NES Controller.

       Press the SYNC Button once on the controller, then press any other button on the controller to power it on again.

     • Ensure that the battery charge is not depleted on the Super NES Controller.

       The approximate battery charge will be displayed by going to the HOME Menu and then selecting ControllersControlesManettesControles

     • Check for wireless interference.

       Ensure that the system is not placed behind a TV, under a metal object, or within three to four feet of other wireless devices, such as wireless speakers, cordless phones, etc.

     • Test the Controller buttons.
• Nintendo Switch
  1. Verify that you are using the Super NES Controller, model No. HAC-042. The model number can be found on the back of the controller.
     • If a different accessory is being used, replacing it with the correct controller may resolve the problem.
  2. Verify that you are using the NES – Nintendo Switch Online or Super NES – Nintendo Switch Online software.
     • If you are using two Super NES Controllers, only player one can navigate the Game Selection menu.
  3. Ensure you have downloaded and installed any available software updates for Super NES – Nintendo Switch Online prior to starting a game from that library.
  4. If the issue persists, try the following:
     • Ensure your system has the latest system update.

       If the system is already up to date, restart it by holding down the POWER Button for three seconds, then select Power OptionsOpciones de apagadoOptions d'alimentationOpções de desligar and then Restart.

     • Delete the pairing information for any wireless controllers, then pair the Super NES Controller to the system.
     • Reset the Super NES Controller.

       Press the SYNC Button once on the controller, then press any other button on the controller to power it on again.

     • Ensure that the battery charge is not depleted on the Super NES Controller.

       The approximate battery charge will be displayed by going to the HOME Menu and then selecting ControllersControlesManettesControles

     • Check for wireless interference.

       Ensure that the system is not placed behind a TV, under a metal object, or within three to four feet of other wireless devices, such as wireless speakers, cordless phones, etc.

     • Test the Controller buttons.
• Nintendo Switch Lite
  1. Verify that you are using the Super NES Controller, model No. HAC-042. The model number can be found on the back of the controller.
     • If a different accessory is being used, replacing it with the correct controller may resolve the problem.
  2. Verify that you are using the NES – Nintendo Switch Online or Super NES – Nintendo Switch Online software.
     • If you are using two Super NES Controllers, only player one can navigate the Game Selection menu.
  3. Ensure you have downloaded and installed any available software updates for Super NES – Nintendo Switch Online prior to starting a game from that library.
  4. If the issue persists, try the following:
     • Ensure your system has the latest system update.

       If the system is already up to date, restart it by holding down the POWER Button for three seconds, then select Power OptionsOpciones de apagadoOptions d'alimentationOpções de desligar and then Restart.

     • Delete the pairing information for any wireless controllers, then pair the Super NES Controller to the system.
     • Reset the Super NES Controller.

       Press the SYNC Button once on the controller, then press any other button on the controller to power it on again.

     • Ensure that the battery charge is not depleted on the Super NES Controller.

       The approximate battery charge will be displayed by going to the HOME Menu and then selecting ControllersControlesManettesControles

     • Check for wireless interference.

       Ensure that the system is not placed behind a TV, under a metal object, or within three to four feet of other wireless devices, such as wireless speakers, cordless phones, etc.

     • Disable the Console Button Input, then test the buttons on the Super NES Controller.