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Charge doesn't last on Nintendo DSi/Nintendo DSi XL system

Nintendo DSi

The information in this article can help you when the charge is not lasting very long on the Nintendo DSi or Nintendo DSi XL.

What to do

  1. Did the battery lose its ability to remain charged gradually or quickly?

  2. The Nintendo DSi and Nintendo DSi XL rechargeable battery's capacity will decrease over time and with use. If you have been using and charging your system extensively, you may want to consider purchasing a replacement battery. (Battery life can be expected to drop after about 500 charges). Licensed batteries are not sold at retail stores and are available only through Nintendo.

    Purchase a replacement:

    Was your system exposed to liquids (such as a spill or left out in the rain)?

  3. If liquid of any kind has been spilled in the system, remove the battery cover and battery and allow the system to dry. If a significant amount of liquid touched the battery, it must be replaced. If allowing the system to dry and replacing the battery do not solve the problem, unfortunately, your product cannot be fixed with troubleshooting, and service requests for this product are no longer offered from Nintendo. You may find our information on refurbished products helpful. To learn more about our newest products please visit the Nintendo website.

    Have you recently replaced the battery?
  4. Was the system having the same charging problem before the battery was replaced?

    If you are experiencing the same charging problem with one or more licensed batteries, then the problem is likely with the system itself. Unfortunately, your product cannot be fixed with troubleshooting, and service requests for this product are no longer offered from Nintendo. You may find our information on refurbished products helpful. To learn more about our newest products please visit the Nintendo website.

  5. If you are experiencing the same charging problem with one or more licensed batteries, then the problem is likely with the system itself. Unfortunately, your product cannot be fixed with troubleshooting, and service requests for this product are no longer offered from Nintendo. You may find our information on refurbished products helpful. To learn more about our newest products please visit the Nintendo website.

    The only way to get a licensed replacement battery for a Nintendo DSi or Nintendo DSi XL is to order one from Nintendo Store, or from our Consumer information. If you purchased the replacement by any other means (such as a retail store) it is likely not made by Nintendo.

    You may also open up the battery compartment and check the battery's label.

    The licensed Nintendo battery will have the Nintendo logo and contain the model #: "TWL-003" for Nintendo DSi or "UTL-003" for Nintendo DSi XL.

    Is the replacement batter licensed by Nintendo?

  6. If the replacement battery is a licensed Nintendo DSi or Nintendo DSi XL battery (model no. TWL-003 or UTL-003), and is not holding its charge, then the battery will need to be replaced. Purchase a licensed replacement:

    If the replacement battery does not have the model numbers TWL 003, UTL-003, nor the Nintendo logo on it, it is likely a unlicensed battery. Nintendo only recommends the use of the licensed products with its systems.

    We suggest replacing the unlicensed battery with an official licensed Nintendo DSi or Nintendo DSi XL rechargeable battery. The licensed battery is only available through Nintendo, and is not sold at retail stores.

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