System Won't Turn On
Nintendo DSi
The information in this article can help when the Nintendo DSi or Nintendo DSi XL system is not powering on.
What to do
- The power button was designed to be somewhat difficult to press down to help prevent accidentally shutting the system off during use. Make sure you are pressing down with enough pressure.
- It's possible the rechargeable battery has been depleted. Try using the Nintendo DSi while the AC Adapter is plugged into the system and a working outlet.
Situation not resolved
If you are not able to power on the system after plugging it into the AC Adapter, unfortunately, your product cannot be fixed with troubleshooting, and service requests for this product are no longer offered from Nintendo. You may be able to find refurbished product or learn more about our newest products from Nintendo.
