Game Locks Up or Freezes
Nintendo DSi
The information in this article can help you when the Nintendo DSi or Nintendo DSi XL system is locking up or freezing while playing a game.
Note: Occasional lockups with video games can happen from time-to-time and do not necessarily indicate an issue. If you are experiencing frequent lockups, or a particular game always locks up in the same area, please see the information below.
What to do
- Make sure you are using only licensed accessories. Unlicensed products and accessories do not undergo Nintendo's testing and evaluation process. They may not work at all with our game systems, and they may have compatibility problems with certain games or accessories.
- Check for visible contamination or foreign material on the connector pins of your Game Cards or Game Paks. If you see contamination or foreign material on a Game Card, please reference our replacement information.
- Does the problem occur frequently with multiple games? If so, it may be difficult to determine if the problem is with the system itself, the games, or a combination of both. Please contact us for additional support.
- If possible, try the Game Card in any other Nintendo DS system (including Nintendo DS and Nintendo DS Lite systems).
- If the game still does not work in another system, it is likely a problem with the Game Card. Please review our Nintendo DSi Game Card replacement options to determine how to get your game replaced.
- If the game works properly in another system, the problem is with your Nintendo DSi or Nintendo DSi XL. Unfortunately, your product cannot be fixed with troubleshooting, and service requests for this product are no longer offered from Nintendo. You may also find our information on refurbished, or our newest products helpful.
