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Error Code: 001-0502

Nintendo 3DS

The information in this article can help you when the Nintendo 3DS displays Error Code 001-0502 when trying to access an online feature.

Possible solutions

  • Turn the Nintendo 3DS off and then try again.
    1. Press the POWER Button on the Nintendo 3DS system.
    2. Tap the Power Off Button on the bottom of the system's touch screen.
    3. Press the POWER Button to turn the Nintendo 3DS back on.
    4. Try to use the online feature again.
  • Power cycle your network.

    If your connection worked before but recently stopped, power cycling may resolve this issue.

  • Use a different DNS server.

    Manually change the DNS servers being used in the Nintendo 3DS connection settings.

Situation not resolved

If you would like to continue troubleshooting your network, please contact your Internet Service Provider (ISP) or network administrator for further assistance in optimizing your network for video game systems.

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