Error Code: 2811-1224

Possible solutions

Test your connection to Nintendo eShop after any changes are made to the console or network environment to determine if the change resolves your issue.

• Move the console within 10 to 15 feet of the wireless router to improve the signal strength during troubleshooting.
  • If you haven't already, it may be helpful to remove the console from the dock while troubleshooting, and then return the console when troubleshooting is complete.
• Restart the console.
  • How to restart a Nintendo Switch 2 console
    1. Press and hold the POWER Button for at least three seconds.
    2. Select Power OptionsOpciones de apagadoOptions d'alimentationOpções de desligar.
    3. Select Restart.
  • How to restart a Nintendo Switch console
    1. Press and hold the POWER Button for at least three seconds.
    2. Select Power OptionsOpciones de apagadoOptions d'alimentationOpções de desligar.
    3. Select Restart.
• Power cycle your home network.
  • How to power cycle your home network
    1. Unplug the power cable from both the modem and wireless router (if separate from the modem).
    2. If the modem's lights remain on, this may indicate you have a back-up battery installed. You will need to remove this battery to power cycle the modem.
    3. After 30 seconds, plug the power cable back into your modem and wait for the lights to remain steady.
    4. Plug the power cable back into the router and wait for the router lights to remain steady.

    For more information, see How to Power Cycle a Home Network.

• Test your Internet connection to determine if the issue is related to download speeds. Using the connection test feature on the Nintendo Switch 2 or Nintendo Switch, you can check your download speed and determine if this may be causing the issue. If your download speeds are less than 1.5Mbps, try to improve your download speeds.
  • How to test your Internet connection
    1. Select the System Settings icon from the HOME Menu.
    2. Scroll down through the System Settings menu and select Internet.
    3. Select Test Connection. The test will begin immediately. A message will appear stating if the test was successful with the results listed below.
       • Connection Name

         The name you have given the Internet connection, within the connection settings. If you have not named the connection, it will be displayed.

       • SSID

         The SSID of the wireless network you are connecting to.

       • Internet Connection

         The result of an Internet connectivity test. If Success is displayed, it indicates the console was able to connect with Nintendo's services.

       • Global IP Address

         The global IP address of the network you are using.

       • NAT Type

         The results of a NAT test for the network you are connecting to. This will range from A (best for peer-to-peer communication) to F (unable to complete peer-to-peer communication).

       • Download Speed

         The speed at which data was sent to you over the network you are connecting to.

       • Upload Speed

         The speed at which data was sent from you over the network you are connecting to.

    For more information, see How to Use the Internet Connection Test.